Empower your contact center staff to provide outstanding customer service.

We help your workforce reach their full potential with engaging online training. We train thousands of employees every year for companies that take customer service seriously.

Explore our courses
Empower your contact center staff to provide outstanding customer service. Chat icon Desktop monitor icon Hashtag icon Heart smile icon
Highly scalable
Learn anywhere, anytime
Transparent progress
Start training in minutes

The benefits of our online course library

Increase employee commitment

Increase employee commitment

By offering your employees continuous learning opportunities and providing them with certifications along the way, you can show them a clear career path which keeps them motivated and increases commitment.

Developed by e-learning professionals

Developed by e-learning professionals

Our high-quality e-learning courses focus on the foundational skills for every contact center role. These courses are developed by a devoted team of industry-experts and e-learning professionals.

Industry recognized certification

Industry recognized certification

Our certifications are globally recognized throughout the industry and validate and recognize the learning achievements gained through the course.

Integrates easily in work schedules

Integrates easily in work schedules

Our courses enable training in-between work, when call volumes are low. The learning content is cut down to 15-minute modules that can easily be scheduled and can be paused/resumed at any moment.

Start training in minutes How it works

  1. 1

    Select e-learning course(s) from the course library

    Choose the content relevant to your training need from our courses.

  2. 2

    Invite your employees to start learning

    Create accounts and assign course(s) for your employees to start learning.

  3. 3

    Track progress and achievements

    While your employees learn, you can easily view learning performance metrics with our intuitive dashboard!

  4. 4

    Continue the learning journey

    Once an employee has completed their assigned training, continue the learning path by assigning them the next relevant course. You can also upload and include your own training material.

16 years
Experience
4,000+
Customers worldwide
30,000+
Graduates
73+ hours
Training material

We are The Call Center School We believe that empowered employees make the difference for your customers

Good customer service can make the difference. Every point of contact with your support staff is an opportunity to win a lifelong customer. How to provide outstanding customer service can be learned. The challenge of providing contact center employees with the skills to delight customers is what motivates us all-day-long.

Whether it’s soft skills to handle angry callers, or hard skills of applying statistical analysis to predict call volumes; we love creating interactive e-learning courses that are fun to take, are easy to understand and teach skills that can be applied on-the-job right away.

Our customers We have certified 30,000+ professionals from 4,000+ contact centers around the world.

Corina Gillingham
Corina Gillingham Capacity Planning Manager Johnson Insurance
“We used The Call Center School's Workforce Management curriculum to train our WFM team. The courses are easy to navigate and I appreciate the ability for the team to complete courses on their own schedule.”
Corina Gillingham Capacity Planning Manager Johnson Insurance
Liz Schumaker
Liz Schumaker WFM Manager, North America Consumer Operations Luxottica
“The Call Center School's e-learning courses have provided my team with a new skill set that has enhanced their job performance immensely. One of my favorite things about the e-learning courses is that it allows my team the flexibility to adapt their schedules, based on our business needs, so that they get the most out of these courses. As we begin to onboard new associates for our growing team I look forward to enrolling them in some of the Call Center School's e-learning courses.”
Liz Schumaker WFM Manager, North America Consumer Operations Luxottica
Lorri Clark
Lorri Clark Call Center Supervisor PTCI
“With the Frontline Fundamentals e-learning courses from The Call Center School, our employees can work on improving their soft skills at their own pace.”
Lorri Clark Call Center Supervisor PTCI
Tim Harding
Tim Harding Workforce Management Consultant Purplebricks Group PLC
“After positive experiences with The Call Center School in the past, I was happy to introduce their training courses to Purplebricks. We use their curriculum for our customer-facing teams, from business development to customer experience and post-sales support. With each of these groups handling different channels, we value the ability to customize the learning paths for each team. The courses are built on a solid methodology and our learners report that the courses are extremely easy to use.”
Tim Harding Workforce Management Consultant Purplebricks Group PLC
René Nijman
René Nijman Director of Production Control Xerox CBPO Europe
“The Call Center School’s e-learning programs are easy to use, clearly presented and cover a wide range of modules, all at a very affordable price. As the e-learning programs are always available online, our employees can access the courses in their own time and at their convenience.”
René Nijman Director of Production Control Xerox CBPO Europe
Eugene Scott
Eugene Scott Call Center Manager Tuba City Regional Health Care Corporation
“As a health care organization we've leveraged a wide variety of training courses from The Call Center School, everything from First Class Phone Skills, Email Essentials and Managing Challenging Callers for our frontline staff to Quality Assurance, Supervision, and Workforce Management training. The courses work to keep our operators on their toes and their skills sharp.”
Eugene Scott Call Center Manager Tuba City Regional Health Care Corporation
James Funderburk
James Funderburk Data Analytics / Manager, WFM - Global CX Eventbrite
“The Call Center School's Workforce Management training includes great content for building foundational WFM knowledge as well as improving existing skills.”
James Funderburk Data Analytics / Manager, WFM - Global CX Eventbrite
Akilah Harris
Akilah Harris Director of Authorizations and Risk United Tranzactions
“The Call Center School e-learning programs have worked wonders for our operation. I absolutely love the e-learning progress tracking overview and reporting facility, because I can view the progress for each agent and don’t have to track anything manually on spreadsheets. This is really helpful, especially when you’re managing a large number of agents.”
Akilah Harris Director of Authorizations and Risk United Tranzactions
Jay Reed
Jay Reed Workforce Management Princess Cruises
“What I like about The Call Center School is the ease of use and relevant information. We've enrolled our staff in a variety of courses from The Call Center School, covering different aspects of agent training, call center supervision, and workforce management. All of the content has been really applicable to our team and has improved the way we operate on a daily basis.”
Jay Reed Workforce Management Princess Cruises
Jason Persico
Jason Persico Director, Workforce Optimization Wyndham Vacation Clubs
“I was looking for a comprehensive program that gave our workforce professionals exposure to each of the specific WFM areas. With the courses from The Call Center School everybody gained new insights around real-time, scheduling and forecasting. The courses enabled everybody to have a high-level overview of what each area did, how it is functioning and how each piece of WFM contributes to the overall success of the WFM department.”
Jason Persico Director, Workforce Optimization Wyndham Vacation Clubs
Monica Purba
Monica Purba Team Manager - Member Contact Center Servus Credit Union
“The Call Center School has helped our staff enhance their job performance. E-learning courses are easy to use, and I love how the courses are divided into smaller modules. I can register my staff very quickly and monitor their progress which is very important if you are dealing with a large team.”
Monica Purba Team Manager - Member Contact Center Servus Credit Union
Robin R. Brummell
Robin R. Brummell Quality Assurance and Training Assistant Manager Fifth Gear
“The Call Center School’s e-learning curriculum encompasses subject matter specific to Quality, Customer Sales and Service, Workforce and Partner Success. With the functionality to access online courses each individual has the ability and convenience to learn at their own pace. In addition, I am able to track our team’s progress at any given time. The Call Center School’s e-learning programs have enabled Fifth Gear to stay on track with the very latest in contact center operations.”
Robin R. Brummell Quality Assurance and Training Assistant Manager Fifth Gear
Tabinda Tariq
Tabinda Tariq Senior Manager, Merchant Experience & Loyalty Nuvei
“The e-learning platform of The Call Center School is easy to use. Their e-learning courses contain good material, and they provide good pricing. On top of that, their customer service is awesome!”
Tabinda Tariq Senior Manager, Merchant Experience & Loyalty Nuvei
Brian Mucino
Brian Mucino Learning and Development Trainer Rochester Regional Health
“The Call Center School has improved our onboarding experience for new hires. Also, the ability to add your own content is a great addition to the program.”
Brian Mucino Learning and Development Trainer Rochester Regional Health
Eric Lee
Eric Lee Call Center Manager CroppMetcalfe, Inc.
“The Power of One course from The Call Center School provides great subject matter for training and growing my frontline call center staff.”
Eric Lee Call Center Manager CroppMetcalfe, Inc.
Chuck Smith
Chuck Smith Opportunity Call Program Manager ServiceSource Inc.
“We have used The Call Center School training modules for several years now and it has been a great addition to our Call Center training program. We really love the flexibility of the modular platform that allows us to assign one or many modules to any of our agents as needed. In addition, our agents love getting the “Certification” upon completing the course Mastery Certification exams. Our thanks to The Call Center School.”
Chuck Smith Opportunity Call Program Manager ServiceSource Inc.

How can we help you?

We’d love to talk about your training needs and show you how we could help.

Contact us