Empower your contact center staff to provide outstanding customer service.
We help your workforce reach their full potential with engaging online training. We train thousands of employees every year for companies that take customer service seriously.Request a demo
The benefits of our online curriculum
Increase employee commitment
By offering your employees continuous learning opportunities and providing them with certifications along the way, you can show them a clear career path which keeps them motivated and increases commitment.
Developed by e-learning professionals
Our high-quality e-learning courses focus on the foundational skills for every contact center role. These courses are developed by a devoted team of industry-experts and e-learning professionals.
Industry recognized certification
Our certifications are globally recognized throughout the industry and validate and recognize the learning achievements gained through the program.
Integrates easily in work schedules
Our courses enable training in-between work, when call volumes are low. The learning content is cut down to 15-minute modules that can easily be scheduled and can be paused/resumed at any moment.
Start training in minutes How it works
Select e-learning program(s) from the curriculum
Choose the content relevant to your training need from our curriculum.
Invite your employees to start learning
Create accounts and assign program(s) for your employees to start learning.
Track progress and achievements
While your employees learn, you can easily view learning performance metrics with our intuitive dashboard!
Continue the learning journey
Once an employee has completed their assigned training, continue the learning path by assigning them the next relevant program. You can also upload and include your own training material.
Highlights from our e-learning curriculum
Discover powerful and effective vocal techniques for improved agent communication skills.
Introduction to WFM
Fundamental knowledge and skills in the area of workforce management.
Ensure the quality of every single customer interaction. Master effective Quality Monitoring skills and techniques.
Check out the comprehensive curriculum
Our comprehensive e-learning curriculum consists of programs for all roles, from frontline agents to workforce managers.View the entire curriculum
We are The Call Center School We believe that empowered employees make the difference for your customers
Good customer service can make the difference. Every point of contact with your support staff is an opportunity to win a lifelong customer. How to provide outstanding customer service can be learned. The challenge of providing contact center employees with the skills to delight customers is what motivates us all-day-long.
Whether it’s soft skills to handle angry callers, or hard skills of applying statistical analysis to predict call volumes; we love creating interactive e-learning courses that are fun to take, are easy to understand and teach skills that can be applied on-the-job right away.
“The Call Center School e-learning programs have worked wonders for our operation. I absolutely love the e-learning progress tracking overview and reporting facility, because I can view the progress for each agent and don’t have to track anything manually on spreadsheets. This is really helpful, especially when you’re managing a large number of agents.”
“The Call Center School has improved our onboarding experience for new hires. Also, the ability to add your own content is a great addition to the program.”
“The Call Center School’s e-learning programs are easy to use, clearly presented and cover a wide range of modules, all at a very affordable price. As the e-learning programs are always available online, our employees can access the courses in their own time and at their convenience.”