The Call Center School is undergoing a transformation
In order to better meet the rapidly changing needs of contact centers, we’re retiring our current learning platform and will launch a new hosted solution later in the year. Learn how our expertise helps empower customers who have their own Learning Management System (LMS).
Introduction to Social Customer Service
A Guide to Provide an Excellent Customer Experience on Social Media
Sales Coaching for Supervisors
Coach to Refine Behaviors that Optimize Sales Opportunities on Every Call
WFM Forecast - Data Collection and Analysis
Getting Off to the Right Start With Collecting and Analyzing Historical Data
Our e-learning courses are designed by call center experts to provide a practical and engaging learning experience. Start today.