---
title: Call Center Time Management | The Call Center School
description: This self-paced e-learning teaches how to manage time effectively in a contact center setting. Start learning today!
---

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# Call Center Time Management

This course outlines time management principles and applies them to the challenges you may face as a contact center supervisor. It will help you to identify tasks that have most impact on company goals and to optimize how you spend your hours most effectively.

- Supervision
- 40 min

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656 learner ratings

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 701 graduates

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# What Learners will learn

- Recognize the importance of time management and what can be gained by managing their day more effectively
- Identify ways to eliminate time-wasters and common distractions
- Identify techniques to assess where time is spent and how to plan for necessary interruptions
- Describe the different categories of procrastination and how to overcome them
- Describe ways to prioritize tasks and increase productivity
- Recognize best practices to manage their workspace

## Who should take this?

- Anyone that manages and supports frontline staff in a contact center
- Supervisors, team leaders, team managers, coaches, and call center managers

## Course Outline

- The Advantages of Time Management
- Managing Interruptions
- Avoiding Procrastination
- Prioritizing Tasks
- Managing Your Workspace
- Final Exam

## Format

Self-paced e-learning containing an engaging mix of video, narratives, scenarios, and self-assessments.

The **Call Center Time Management** course is designed by call center experts to provide a practical and engaging learning experience. Start today.