Call Center Time Management

This course outlines time management principles and applies them to the challenges you may face as a contact center supervisor. It will help you to identify tasks that have most impact on company goals and to optimize how you spend your hours most effectively.

  • Supervision
  • 40 min

What Learners will learn

  • Recognize the importance of time management and what can be gained by managing their day more effectively
  • Identify ways to eliminate time-wasters and common distractions
  • Identify techniques to assess where time is spent and how to plan for necessary interruptions
  • Describe the different categories of procrastination and how to overcome them
  • Describe ways to prioritize tasks and increase productivity
  • Recognize best practices to manage their workspace

Who should take this?

  • Anyone that manages and supports frontline staff in a contact center
  • Supervisors, team leaders, team managers, coaches, and call center managers

Course Outline

  • The Advantages of Time Management
  • Managing Interruptions
  • Avoiding Procrastination
  • Prioritizing Tasks
  • Managing Your Workspace
  • Final Exam


Self-paced e-learning containing an engaging mix of video, narratives, scenarios, and self-assessments.

The Call Center Time Management course is designed by call center experts to provide a practical and engaging learning experience. Start today.