---
title: Email Essentials | The Call Center School
---

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# Email Essentials

This course enables you to provide top-notch customer service through well-written and properly structured emails.

- Agent
- 45 min

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341 learner ratings

![email_essentials.png](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/courses/hero/email_essentials.png)

# What Learners will learn

- Identify how to construct emails that leave a positive impression on the customer
- Identify the structure of an email
- Utilize appropriate punctuation
- Utilize appropriate wording when speaking with customers

## Who should take this?

- Individuals interested in improving their customer service email skills
- Agents that are new to the email channel (as part of onboarding)
- Agents that struggle with written communication
- Supervisors that manage agents using email channels

## Course Outline

- Common Email Complaints
- Structuring Your Emails
- Writing in a Positive & Personalized Tone
- Considering Gender
- Making Correct Use of Punctuation
- Choosing Correct Wording
- Choosing Correct Language
- Final Exam

## Format

Self-paced e-learning containing an engaging mix of video, narratives, scenarios, and self-assessments.

The **Email Essentials** course is designed by call center experts to provide a practical and engaging learning experience. Start today.