---
title: The Power of One | The Call Center School
description: “Motivate your agents with this e-learning, that teaches frontline agents the impact they have on the contact center operation. Start today.”
---

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# The Power of One

This course demonstrates just how important an agent is to the success of the business. You will learn how one agent can make a significant impact on a customer’s experience and increase the effectiveness of the company's operations.

- Agent
- 40 min

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2,049 learner ratings

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 5,127 graduates

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# What Learners will learn

- Identify the impact each individual can have on customer satisfaction
- Calculate the long-term value of a customer interaction
- Identify opportunities where added effort can make the biggest difference
- Identify the top five most significant areas that can affect the customer’s perception of service
- Quantify the workload and occupancy implications of plus/minus one person

## Who should take this?

- Individuals interested in learning more about a frontline agent’s impact
- Anyone on the frontline who's in contact with customers
- Newly hired agents (as part of onboarding)
- Agents with reduced motivation

## Course Outline

- The Importance of Customer Service
- The Power of One Interaction
- The Power of Many
- The Power of Words
- The Power of Extra Effort
- The Power of Presence
- Final Exam

## Format

Self-paced e-learning containing an engaging mix of video, narratives, scenarios, and self-assessments.

The **The Power of One** course is designed by call center experts to provide a practical and engaging learning experience. Start today.