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title: Successful Leadership - Team Structure and Communication | The Call Center School
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![supervision_en.png](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/courses/icon/supervision_en.png)

# Successful Leadership - Team Structure and Communication

This course provides strategies that supervisors and contact center managers can use to establish and lead successful teams.

- Supervision
- 1 hour

![supervision_en.png](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/courses/hero/supervision_en.png)

# What Learners will learn

- Identify the skills needed to be both a successful team lead and team member
- Describe the key questions to consider when writing a team charter, which clarifies the team’s purpose and objectives
- Create a team matrix that outlines member responsibilities and roles
- Describe the techniques for conducting effective team meetings
- Identify strategies to ensure team contribution and cohesiveness
- List ways to handle deteriorating results

## Who should take this?

- Anyone that manages and supports frontline staff in a contact center
- Supervisors, team leaders, team managers, coaches, and call center managers

## Course Outline

- Determining Team Structure and Responsibilities
- Conducting Effective Team Meetings
- Facilitating Team Communication and Overcoming Challenges
- Final Exam

## Format

Self-paced e-learning containing an engaging mix of video, narratives, scenarios, and self-assessments.

The **Successful Leadership - Team Structure and Communication** course is designed by call center experts to provide a practical and engaging learning experience. Start today.