Vocal Makeover

We will focus on seven vocal characteristics and how to improve each one.

  • Agent
  • 1 hour 35 min

What Learners will learn

  • Identify how to eliminate frequent verbal mishaps
  • Recognize how to correct problems with vocal volume and tempo
  • Recognize how to find the optimal telephone phone pitch
  • Identify how to change their voice inflection to sound upbeat, energetic, and enthusiastic
  • Identify vocal warm-ups to maximize clarity of their voice

Who should take this?

  • Individuals interested in improving their customer service phone skills
  • Newly hired telephone agents (as part of onboarding)
  • Agents that have difficulty with phone skills
  • Supervisors or coaches that manage telephone agents

Course Outline

  • Understanding Your Vocal Impression
  • The Seven Vocal Characteristics
  • Caring for Your Voice
  • Final Exam


Self-paced e-learning containing an engaging mix of video, narratives, scenarios, and self-assessments.

The Vocal Makeover course is designed by call center experts to provide a practical and engaging learning experience. Start today.