Selling Through Service

Focusing on the customer and their needs throughout the entire sales process will lead to more sales and make you a better service professional.

  • Agent
  • 50 min

What Learners will learn

  • Identify sales opportunities in the everyday service environment
  • Identify upsell opportunities at the end of a regular sales transaction
  • Overcome fear and reluctance to make an additional offer
  • Position every sale from the customer’s perspective
  • Select the right words to support a “relationship selling” interaction

Who should take this?

  • Individuals interested in improving their phone selling skills
  • Newly hired telephone agents (as part of onboarding)
  • Agents that struggle with phone selling
  • Supervisors or coaches that manage sales agents

Course Outline

  • The Telephone Sales Opportunity
  • Creating a Sales Mindset
  • Building Sales Skills
  • Customer Focused Selling
  • Upselling and Cross-Selling
  • Final Exam


Self-paced e-learning containing an engaging mix of video, narratives, scenarios, and self-assessments.

The Selling Through Service course is designed by call center experts to provide a practical and engaging learning experience. Start today.