---
title: Selling Through Service | The Call Center School
---

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![successful_sales.png](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/courses/icon/successful_sales.png)

# Selling Through Service

Focusing on the customer and their needs throughout the entire sales process will lead to more sales and make you a better service professional.

- Agent
- 50 min

![successful_sales.png](https://www.thecallcenterschool.com/hubfs/raw_assets/public/tccs-theme/images/courses/hero/successful_sales.png)

# What Learners will learn

- Identify sales opportunities in the everyday service environment
- Identify upsell opportunities at the end of a regular sales transaction
- Overcome fear and reluctance to make an additional offer
- Position every sale from the customer’s perspective
- Select the right words to support a “relationship selling” interaction

## Who should take this?

- Individuals interested in improving their phone selling skills
- Newly hired telephone agents (as part of onboarding)
- Agents that struggle with phone selling
- Supervisors or coaches that manage sales agents

## Course Outline

- The Telephone Sales Opportunity
- Creating a Sales Mindset
- Building Sales Skills
- Customer Focused Selling
- Upselling and Cross-Selling
- Final Exam

## Format

Self-paced e-learning containing an engaging mix of video, narratives, scenarios, and self-assessments.

The **Selling Through Service** course is designed by call center experts to provide a practical and engaging learning experience. Start today.