The Call Center School

At a glance.

History & Team

Since 2001, The Call Center School has been dedicated to the personal development of contact center individuals. With over 30,000 certified graduates from more than 4,000 contact centers, we are a market leader in the industry. Our expert learning and development team of industry specialists, instructional designers, graphic designers, video journalists, and linguists, ensures that all content is of the highest standard.

Comprehensive E-Learning Library

We currently offer almost 200 training modules, delivering comprehensive information and expert advice to all individuals involved in the daily operation of any contact center. Our dynamic learning library caters for all training requirements; from basic introductory courses for agents, to expert training in advanced Workforce Management techniques. All content is continually refreshed, based on current and emerging industry trends.

Training Concept

Our offering represents a fresh and exciting outlook on digital learning. All content is precisely tailored to suit the training requirements of the audience – be it one agent or 1,000 agents. Interactive components promote active learner engagement with the subject matter throughout, while defined learning objectives and assessments ensure a continuous learning progress.

The Future of Employee Training

In recent years, digital training has become an increasingly appealing alternative to traditional, classroom training. Our focused learning modules can be integrated effortlessly into any contact center, and used either as a standalone program, or as part of a blended learning experience. We provide cost effective, easy to use training content, that is easily accessible online, 24 hours a day, 365 days a year. Benefit from The Call Center School learning experience today. Sign up now.