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Courses
Pricing
Our Customers
Contact

Course Library

Pricing
Contact Center Basics
Remote Work for Contact Center Employees
The Power of One
Navigating a Customer Call
Power Phrasing
Vocal Makeover
Types of Challenging Callers
Handling Hostility
Email Essentials
Managing Remote Contact Center Teams
Live Chat Essentials
Introduction to Social Customer Service
Handling Digital Customers
Selling Through Service
Anatomy of a Sales Call
Call Center Supervision Essentials
The Art of Coaching
Sales Coaching for Supervisors
Successful Leadership - Team Motivation
Successful Leadership - Retention of Team Members
Successful Leadership - Team Structure and Communication
Meet Performance Goals
Call Center Time Management
Overview of a Quality Assurance Program
QA - Quality Monitoring Scorecard
QA - Quality Monitoring
QA - Calibration
QA - Performance Coaching
WFM - Introduction
WFM Forecast - Data Collection and Analysis
WFM Forecast - Predict Workload
WFM Scheduling - Calculating Staff
WFM Scheduling - Scheduling Shifts
WFM - Intraday Management
WFM - Expert Communication Skills
WFM - Skills-Based Routing

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330 N. Wabash, 23rd Floor
Chicago, IL 60611
United States

The Call Center School - A brand of the InVision Group