Pricing
The Call Center School’s simple, transparent pricing is designed to meet your organization’s budget needs while delivering professional e-learning that will take your contact center to the next level.
monthly yearly
Use toggle to compare monthly and annual base fees.
Adaptable cost efficiency
Adjust monthly usage based on your needs without a long-term contract. You’ll only pay extra if costs exceed $1,000.
Risk-free flexibility
Use the service on your terms and stop anytime. This no-obligation model easily adapts to unpredictable schedules.
Course fees
Agent courses: $33
Supervisor courses: $89
Quality Assurance courses: $89
WFM courses: $135
If you’re interested in a course preview, please contact us.
Questions? Talk to one of our experts or check out the FAQs.
Frequently Asked Questions
You can choose to pay either a minimum of $1,000 monthly or $11,000 upfront annually.
If you choose to pay monthly, your organization’s course usage will be deducted from the minimum $1,000 monthly fee. If you exceed that amount standard course fees apply. Course fees are counted for each course started per user, per month.
If you choose to pay annually upfront, your organization’s course usage will be deducted from the $12,000 (remember, you pay $11,000 but get $12,000 worth of courses) over the course of one year. If you exceed that amount standard course fees apply. You will be invoiced against your $12,000 balance each month to show your current course usage based on courses started per user, per month.
If you choose to pay monthly, your organization’s course usage will be deducted from the minimum $1,000 monthly fee. If you exceed that amount standard course fees apply. Course fees are counted for each course started per user, per month.
If you choose to pay annually upfront, your organization’s course usage will be deducted from the $12,000 (remember, you pay $11,000 but get $12,000 worth of courses) over the course of one year. If you exceed that amount standard course fees apply. You will be invoiced against your $12,000 balance each month to show your current course usage based on courses started per user, per month.
You can add or remove users any time you want. Course fees are invoiced monthly based on actual usage, meaning you’ll only be invoiced for courses that were started in the previous month.
We offer all courses on our simple, easy-to-use learning platform so your company does not need to have its own LMS.
Absolutely. Learn how our expertise helps empower customers who have their own Learning Management System.
You can access The Call Center School Help Center 24/7 for answers to frequently asked questions around user management, course management, reporting and more. Program administrators can also submit a support request for technical help.
Whether you choose to use our hosted solution or want to host on your own LMS, you’ll typically be up and running within 2 business days once the contract is signed.
Of course - we can support you in preparing a solid business case. Let us know how we can help.
You bet! If you choose to pay annually upfront, your organization’s course usage will be deducted from the $12,000 (remember, you pay $11,000 but get $12,000 worth of courses) over the course of a year. If you exceed that amount, you simply pay the difference. Course fees are deducted from the $12,000 based on courses started per user, per month.
Yes, contact us and we’ll take it from there.
Our pricing is designed to encourage active and continuous learning and unused funds cannot be rolled over. We are always here to help you take full advantage of the curriculum to get the most value from your investment, so don’t hesitate to reach out.