“The Call Center School e-learning programs have worked wonders for our operation. I absolutely love the e-learning progress tracking overview and reporting facility, because I can view the progress for each agent and don’t have to track anything manually on spreadsheets. This is really helpful, especially when you’re managing a large number of agents.”

“The Call Center School has improved our onboarding experience for new hires. Also, the ability to add your own content is a great addition to the program.”

“We have used The Call Center School training modules for several years now and it has been a great addition to our Call Center training program. We really love the flexibility of the modular platform that allows us to assign one or many modules to any of our agents as needed. In addition, our agents love getting the “Certification” upon completing the course Mastery Certification exams. Our thanks to The Call Center School.”

“I was looking for a comprehensive program that gave our workforce professionals exposure to each of the specific WFM areas. With the courses from The Call Center School everybody gained new insights around real-time, scheduling and forecasting. The courses enabled everybody to have a high-level overview of what each area did, how it is functioning and how each piece of WFM contributes to the overall success of the WFM department.”

“The Call Center School's e-learning courses have provided my team with a new skill set that has enhanced their job performance immensely. One of my favorite things about the e-learning courses is that it allows my team the flexibility to adapt their schedules, based on our business needs, so that they get the most out of these courses. As we begin to onboard new associates for our growing team I look forward to enrolling them in some of the Call Center School's e-learning courses.”

“The Call Center School has helped our staff enhance their job performance. E-learning courses are easy to use, and I love how the courses are divided into smaller modules. I can register my staff very quickly and monitor their progress which is very important if you are dealing with a large team.”

“The Call Center School’s e-learning programs are easy to use, clearly presented and cover a wide range of modules, all at a very affordable price. As the e-learning programs are always available online, our employees can access the courses in their own time and at their convenience.”

“The Call Center School’s e-learning curriculum encompasses subject matter specific to Quality, Customer Sales and Service, Workforce and Partner Success. With the functionality to access online courses each individual has the ability and convenience to learn at their own pace. In addition, I am able to track our team’s progress at any given time. The Call Center School’s e-learning programs have enabled Fifth Gear to stay on track with the very latest in contact center operations.”