Customer testimonials

“The Call Center School e-learning programs have worked wonders for our operation. I absolutely love the e-learning progress tracking overview and reporting facility, because I can view the progress for each agent and don’t have to track anything manually on spreadsheets. This is really helpful, especially when you’re managing a large number of agents.”

“The Call Center School has improved our onboarding experience for new hires. Also, the ability to add your own content is a great addition to the program.”

“We have used The Call Center School training modules for several years now and it has been a great addition to our Call Center training program. We really love the flexibility of the modular platform that allows us to assign one or many modules to any of our agents as needed. In addition, our agents love getting the “Certification” upon completing the course Mastery Certification exams. Our thanks to The Call Center School.”

“We used The Call Center School's Workforce Management curriculum to train our WFM team. The courses are easy to navigate and I appreciate the ability for the team to complete courses on their own schedule.”

“The Power of One course from The Call Center School provides great subject matter for training and growing my frontline call center staff.”

“As a health care organization we've leveraged a wide variety of training courses from The Call Center School, everything from First Class Phone Skills, Email Essentials and Managing Challenging Callers for our frontline staff to Quality Assurance, Supervision, and Workforce Management training. The courses work to keep our operators on their toes and their skills sharp.”

“At Shimano, we trained our staff on how to provide chat customer support utilizing The Call Center School’s online chat training program. With over a decade of experience utilizing chat programs in a call center environment, I can honestly say the curriculum is nothing short of great and impacting. Our agents were all very engaged and surprised to find the instructional content of actual benefit to their skillset. The UI is user friendly and The Call Center School provides excellent customer support. I look forward to purchasing more educational courses in the near future.”

“The Call Center School's Workforce Management training includes great content for building foundational WFM knowledge as well as improving existing skills.”

“I was looking for a comprehensive program that gave our workforce professionals exposure to each of the specific WFM areas. With the courses from The Call Center School everybody gained new insights around real-time, scheduling and forecasting. The courses enabled everybody to have a high-level overview of what each area did, how it is functioning and how each piece of WFM contributes to the overall success of the WFM department.”

“What I like about The Call Center School is the ease of use and relevant information. We've enrolled our staff in a variety of courses from The Call Center School, covering different aspects of agent training, call center supervision, and workforce management. All of the content has been really applicable to our team and has improved the way we operate on a daily basis.”

“The Call Center School's e-learning courses have provided my team with a new skill set that has enhanced their job performance immensely. One of my favorite things about the e-learning courses is that it allows my team the flexibility to adapt their schedules, based on our business needs, so that they get the most out of these courses. As we begin to onboard new associates for our growing team I look forward to enrolling them in some of the Call Center School's e-learning courses.”

“With the Frontline Fundamentals e-learning courses from The Call Center School, our employees can work on improving their soft skills at their own pace.”

“The Call Center School has helped our staff enhance their job performance. E-learning courses are easy to use, and I love how the courses are divided into smaller modules. I can register my staff very quickly and monitor their progress which is very important if you are dealing with a large team.”

“The Call Center School has been our go-to training provider for the past two years. They deliver soft skill and customer service content for our agents across phone, chat and email channels. We are very pleased with The Call Center School’s recent developments catering to our new found situation of working from home. My team enjoyed the course on Remote Working for Contact Centers. I look forward to getting started on the newest course for Managing Remote Contact Center Teams next!”

“The Call Center School’s e-learning programs are easy to use, clearly presented and cover a wide range of modules, all at a very affordable price. As the e-learning programs are always available online, our employees can access the courses in their own time and at their convenience.”

“The Call Center School’s e-learning curriculum encompasses subject matter specific to Quality, Customer Sales and Service, Workforce and Partner Success. With the functionality to access online courses each individual has the ability and convenience to learn at their own pace. In addition, I am able to track our team’s progress at any given time. The Call Center School’s e-learning programs have enabled Fifth Gear to stay on track with the very latest in contact center operations.”

“At Eastman Credit Union, we take great pride in offering extraordinary services that make life easier. That is why we took The Call Center School's training on Live Chat Essentials as well as their new course on Remote Working. The courses are simple and very informative. My team loved them! The Call Center School makes our lives easier by preparing us to deliver value to our customers.”

“The e-learning platform of The Call Center School is easy to use. Their e-learning courses contain good material, and they provide good pricing. On top of that, their customer service is awesome!”

“After positive experiences with The Call Center School in the past, I was happy to introduce their training courses to Purplebricks. We use their curriculum for our customer-facing teams, from business development to customer experience and post-sales support. With each of these groups handling different channels, we value the ability to customize the learning paths for each team. The courses are built on a solid methodology and our learners report that the courses are extremely easy to use.”

“10/10 - I would absolutely recommend The Call Center School to a friend or colleague! What I especially liked was the ease of use and the ability to track training progress for employees.”
Companies that have trained with us We have had the honor of working with professionals from contact centers of all sizes across a variety of industries.
Finance, Investment & Insurance
Toyota Financial Services
- Automotive
- Finance
Northwestern Mutual
- Finance
- Insurance
- Investment
TD Bank
- Finance
- Banking
Fidelity Investments
- Finance
- Investment
MetLife
- Finance
- Insurance
- Investment
American Express
- Finance
Bank of America
- Finance
- Banking
Capital One
- Finance
ETRADE Financial
- Finance
- Investment
Manulife
- Finance
- Insurance
- Investment
TD Ameritrade
- Finance
- Banking
First Mid Bank and Trust
- Banking
- Finance
- Investment
Frost Bank
- Banking
- Finance
- Investment
Intuit
- Internet
- Finance
paypal.com
- Finance
- Internet
Porsche Financial Services
- Finance
- Automotive
Square Inc
- Finance
- Internet
Vanguard
- Finance
- Investment
Altana FCU
- Credit Union
- Banking
BCBSAL
- Healthcare
- Insurance
Farmers Insurance
- Insurance
Gerber Life Insurance Company
- Insurance
Humana
- Healthcare
- Insurance
American Family Insurance
- Insurance
Blue Shield of California
- Healthcare
- Insurance
Liberty Mutual
- Insurance
Arkansas Blue Cross Blue Shield
- Healthcare
- Insurance
Citizens Property Insurance Corp
- Insurance
DentaQuest
- Healthcare
- Insurance
Green Shield Canada
- Insurance
- Nonprofit
- Healthcare
Healthfirst
- Healthcare
- Insurance
HomeServe USA
- Insurance
Infinity Insurance
- Insurance
Nationwide Insurance
- Insurance
Premera
- Healthcare
- Insurance
Purple Bricks
- Real Estate
ATB Financial
- Finance
- Banking
Bridgewater Savings Bank
- Finance
- Banking
Shelter Insurance Companies
- Insurance
Dig Safely New York Inc.
- Insurance
Premera Blue Cross
- Healthcare
- Insurance
Delta Dental of California
- Healthcare
- Insurance
Sentry Insurance
- Insurance
Equity Lifestyle
- Real Estate
Credit Unions
Altana FCU
- Credit Union
- Banking
BCU
- Credit Union
First Credit Union
- Credit Union
Georgia's Own Credit Union
- Credit Union
Logix Federal Credit Union
- Credit Union
St Mary's Credit Union
- Credit Union
Allegacy Federal Credit Union
- Credit Union
Servus Credit Union
- Credit Union
Robins Federal Credit Union
- Credit Union
Neighbors Credit Union
- Credit Union
NSWC Federal Credit Union
- Credit Union
Abilene Teachers FCU
- Credit Union
Kern Federal Credit Union
- Credit Union
Northwest Community Credit Union
- Credit Union
Ouachita Valley Federal Credit Union
- Credit Union
Centra Credit Union
- Credit Union
Northeast Credit Union
- Credit Union
Chevron Federal Credit Union
- Credit Union
Cayman National Bank
- Credit Union
Elevations Credit Union
- Credit Union
Keelser Federal Credit Union
- Credit Union
Retail & Food
IKEA
- Retail
- Furniture
Vistaprint
- Retail
- Internet
J.C. Penney
- Retail
The J.M. Smucker Company
- Food
- Retail
- Manufacturing
Eddie Bauer
- Retail
Autotrader
- Automotive
- Retail
- Internet
eBay
- Retail
- Internet
Kohl's
- Retail
Lowe's Companies Inc.
- Retail
Staples
- Retail
The Home Depot
- Retail
Bobs Discount Furniture
- Retail
Chewy
- Retail
- Internet
Deckers Brands
- Retail
- Manufacturing
Walmart
- Retail
- Internet
- Food
- Manufacturing
Coca-Cola BSNA
- Manufacturing
- Food
Hunt Brothers Pizza
- Food
GoDaddy
- Internet
Booking.com
- Travel
- Tourism
- Internet
- Hospitality
Cox Communications
- Telecommunications
- Internet
Highlights for Children
- Internet
- Publishing
Stubhub
- Internet
Eventbrite
- Internet
Intuit
- Internet
- Finance
paypal.com
- Finance
- Internet
Shopify
- Internet
Square Inc
- Finance
- Internet
TaskRabbit
- Internet
Uber
- Internet
Zodiac Pools
- Retail
- Manufacturing
Alarm.com
- Retail
- Consumer Electronics
- Internet
Luxottica
- Retail
Princess House
- Retail
Panago Pizza
- Food
Sun Basket
- Food
Rochester Regional Health
- Healthcare
- Internet
NextGen Healthcare
- Internet
- Healthcare
- Information Technology and Services
Healthcare
BCBSAL
- Healthcare
- Insurance
American Red Cross
- Nonprofit
- Healthcare
ALSAC / St. Jude Children's Research Hospital
- Nonprofit
- Healthcare
- Hospital
Humana
- Healthcare
- Insurance
Blue Shield of California
- Healthcare
- Insurance
McKesson
- Healthcare
Arkansas Blue Cross Blue Shield
- Healthcare
- Insurance
Bayada Home Health Care
- Healthcare
- Nonprofit
DentaQuest
- Healthcare
- Insurance
Green Shield Canada
- Insurance
- Nonprofit
- Healthcare
Healthfirst
- Healthcare
- Insurance
Kaiser Permanente
- Healthcare
Premera
- Healthcare
- Insurance
Privia Health
- Healthcare
St. Joseph's Health
- Healthcare
Rochester Regional Health
- Healthcare
- Internet
Children's Hospital of Philadelphia
- Healthcare
- Hospital
Mountain View Regional Hospital
- Healthcare
- Hospital
Premera Blue Cross
- Healthcare
- Insurance
University of Virginia Health System
- Healthcare
Delta Dental of California
- Healthcare
- Insurance
NextGen Healthcare
- Internet
- Healthcare
- Information Technology and Services
Apria Healthcare
- Healthcare
Cigna-HealthSpring
- Healthcare
Dignity Health
- Healthcare
- Hospital
BPOs & Consulting
Webhelp
- Business Process Outsourcer
Concentrix
- Business Process Outsourcer
Sykes
- Business Process Outsourcer
KPMG
- Consulting
Onshore Outsourcing
- Business Process Outsourcer
Beyond Outsourcing
- Business Process Outsourcer
NextAgent
- Business Process Outsourcer
Transparent BPO
- Business Process Outsourcer
Deloitte
- Consulting
Consumer Goods & Services
Honda
- Automotive
- Manufacturing
The J.M. Smucker Company
- Food
- Retail
- Manufacturing
Daimler Trucks North America
- Automotive
- Manufacturing
Mercedes-Benz USA
- Automotive
- Manufacturing
Bridgestone
- Automotive
- Manufacturing
Vauxhall Motors Ltd.
- Automotive
- Manufacturing
BMW Group
- Automotive
- Manufacturing
Hewlett Packard
- Manufacturing
- Consumer Electronics
- Information Technology and Services
Coca-Cola BSNA
- Manufacturing
- Food
Deckers Brands
- Retail
- Manufacturing
The Dow Chemical Company
- Manufacturing
Walmart
- Retail
- Internet
- Food
- Manufacturing
Toyota Financial Services
- Automotive
- Finance
Autotrader
- Automotive
- Retail
- Internet
Enterprise Holdings
- Automotive
- Travel
Porsche Financial Services
- Finance
- Automotive
Volvo
- Automotive
IKEA
- Retail
- Furniture
Orkin
- Consumer Services
Highlights for Children
- Internet
- Publishing
Pearson
- Publishing
Zodiac Pools
- Retail
- Manufacturing
Brother Canada International
- Consumer Electronics
- Manufacturing
- Information Technology and Services
Alarm.com
- Retail
- Consumer Electronics
- Internet
Telecom & Technology
Cable Bahamas
- Telecommunications
Cox Communications
- Telecommunications
- Internet
BT Global
- Telecommunications
AT&T
- Telecommunications
T-Mobile
- Telecommunications
Verizon
- Telecommunications
Interactive Intelligence
- Information Technology and Services
- Contact Center Technology
Intermedia
- Information Technology and Services
Verint Systems, Inc.
- Information Technology and Services
- Contact Center Technology
Aspect
- Information Technology and Services
- Contact Center Technology
Hewlett Packard
- Manufacturing
- Consumer Electronics
- Information Technology and Services
Intradiem
- Contact Center Technology
Verizon Wireless
- Telecommunications
Performtel
- Telecommunications
Digicel
- Telecommunications
NextGen Healthcare
- Internet
- Healthcare
- Information Technology and Services
Brother Canada International
- Consumer Electronics
- Manufacturing
- Information Technology and Services
Government, Nonprofit & Utilities
California Victim Compensation Board
- Government
City of Greensboro
- Government
- Municipality
Clerk of Superior Court Maricopa County
- Government
- Municipality
Hillsborough County, Florida Board of County Commissioners
- Government
- Municipality
Los Angeles County
- Government
- Municipality
AAA
- Nonprofit
American Red Cross
- Nonprofit
- Healthcare
ALSAC / St. Jude Children's Research Hospital
- Nonprofit
- Healthcare
- Hospital
Bayada Home Health Care
- Healthcare
- Nonprofit
Green Shield Canada
- Insurance
- Nonprofit
- Healthcare
One Gas
- Utilities
BC Pension Corporation
- Government
Coachella Valley Water District
- Government
- Utilities
Roads and Transport Authority
- Government
City of Fort Worth
- Government
- Municipality
Broward County Call Center
- Government
City of Brampton
- Municipality
- Government
City of Fayetteville
- Municipality
- Government
City of Richmond
- Municipality
- Government
ICMA-RC
- Nonprofit
Western Canada Lottery Corporation
- Nonprofit
Vivint Solar
- Utilities
CPS Energy
- Utilities
Travel & Tourism
Princess Cruises
- Travel
- Tourism
- Hospitality
Wyndham Vacation Ownership
- Travel
- Tourism
- Hospitality
Booking.com
- Travel
- Tourism
- Internet
- Hospitality
Air New Zealand
- Travel
- Tourism
- Aviation
Wyndham Hotels and Resorts
- Hospitality
- Travel
- Tourism
Carnival Cruise Lines
- Travel
- Tourism
- Hospitality
Air Canada
- Aviation
- Travel
- Tourism
Enterprise Holdings
- Automotive
- Travel
Curious about how we can help you accomplish your training goals? Check out our engaging online courses.