Customer testimonials

Akilah Harris
Akilah Harris Director of Authorizations and Risk United Tranzactions
“The Call Center School e-learning programs have worked wonders for our operation. I absolutely love the e-learning progress tracking overview and reporting facility, because I can view the progress for each agent and don’t have to track anything manually on spreadsheets. This is really helpful, especially when you’re managing a large number of agents.”
Akilah Harris Director of Authorizations and Risk United Tranzactions
Brian Mucino
Brian Mucino Learning and Development Trainer Rochester Regional Health
“The Call Center School has improved our onboarding experience for new hires. Also, the ability to add your own content is a great addition to the program.”
Brian Mucino Learning and Development Trainer Rochester Regional Health
Chuck Smith
Chuck Smith Opportunity Call Program Manager ServiceSource Inc.
“We have used The Call Center School training modules for several years now and it has been a great addition to our Call Center training program. We really love the flexibility of the modular platform that allows us to assign one or many modules to any of our agents as needed. In addition, our agents love getting the “Certification” upon completing the course Mastery Certification exams. Our thanks to The Call Center School.”
Chuck Smith Opportunity Call Program Manager ServiceSource Inc.
Jason Persico
Jason Persico Director, Workforce Optimization Wyndham Vacation Clubs
“I was looking for a comprehensive program that gave our workforce professionals exposure to each of the specific WFM areas. With the courses from The Call Center School everybody gained new insights around real-time, scheduling and forecasting. The courses enabled everybody to have a high-level overview of what each area did, how it is functioning and how each piece of WFM contributes to the overall success of the WFM department.”
Jason Persico Director, Workforce Optimization Wyndham Vacation Clubs
Liz Schumaker
Liz Schumaker WFM Manager, North America Consumer Operations Luxottica
“The Call Center School's e-learning courses have provided my team with a new skill set that has enhanced their job performance immensely. One of my favorite things about the e-learning courses is that it allows my team the flexibility to adapt their schedules, based on our business needs, so that they get the most out of these courses. As we begin to onboard new associates for our growing team I look forward to enrolling them in some of the Call Center School's e-learning courses.”
Liz Schumaker WFM Manager, North America Consumer Operations Luxottica
Monica Purba
Monica Purba Team Manager - Member Contact Center Servus Credit Union
“The Call Center School has helped our staff enhance their job performance. E-learning courses are easy to use, and I love how the courses are divided into smaller modules. I can register my staff very quickly and monitor their progress which is very important if you are dealing with a large team.”
Monica Purba Team Manager - Member Contact Center Servus Credit Union
René Nijman
René Nijman Director of Production Control Xerox CBPO Europe
“The Call Center School’s e-learning programs are easy to use, clearly presented and cover a wide range of modules, all at a very affordable price. As the e-learning programs are always available online, our employees can access the courses in their own time and at their convenience.”
René Nijman Director of Production Control Xerox CBPO Europe
Robin R. Brummell
Robin R. Brummell Quality Assurance and Training Assistant Manager Fifth Gear
“The Call Center School’s e-learning curriculum encompasses subject matter specific to Quality, Customer Sales and Service, Workforce and Partner Success. With the functionality to access online courses each individual has the ability and convenience to learn at their own pace. In addition, I am able to track our team’s progress at any given time. The Call Center School’s e-learning programs have enabled Fifth Gear to stay on track with the very latest in contact center operations.”
Robin R. Brummell Quality Assurance and Training Assistant Manager Fifth Gear

Companies that have trained with us We have had the honor of working with professionals from contact centers of all sizes across a variety of industries.

Finance, Investment & Insurance

Northwestern Mutual

  • Finance
  • Insurance
  • Investment

TD Bank

  • Finance
  • Banking

Fidelity Investments

  • Finance
  • Investment

MetLife

  • Finance
  • Insurance
  • Investment

American Express

  • Finance

Bank of America

  • Finance
  • Banking

Capital One

  • Finance

ETRADE Financial

  • Finance
  • Investment

Manulife

  • Finance
  • Insurance
  • Investment

TD Ameritrade

  • Finance
  • Banking

BCBSAL

  • Healthcare
  • Insurance

Farmers Insurance

  • Insurance

Gerber Life Insurance Company

  • Insurance

Humana

  • Healthcare
  • Insurance

American Family Insurance

  • Insurance

Blue Shield of California

  • Healthcare
  • Insurance

Liberty Mutual

  • Insurance

ATB Financial

  • Finance
  • Banking

Bridgewater Savings Bank

  • Finance
  • Banking

Shelter Insurance Companies

  • Insurance

Dig Safely New York Inc.

  • Insurance

Premera Blue Cross

  • Healthcare
  • Insurance

Delta Dental of California

  • Healthcare
  • Insurance

Sentry Insurance

  • Insurance

Equity Lifestyle

  • Real Estate

Credit Unions

St Mary's Credit Union

  • Credit Union

Allegacy Federal Credit Union

  • Credit Union

Servus Credit Union

  • Credit Union

Robins Federal Credit Union

  • Credit Union

Neighbors Credit Union

  • Credit Union

NSWC Federal Credit Union

  • Credit Union

Abilene Teachers FCU

  • Credit Union

Kern Federal Credit Union

  • Credit Union

Northwest Community Credit Union

  • Credit Union

Ouachita Valley Federal Credit Union

  • Credit Union

Centra Credit Union

  • Credit Union

Northeast Credit Union

  • Credit Union

Chevron Federal Credit Union

  • Credit Union

Cayman National Bank

  • Credit Union

Elevations Credit Union

  • Credit Union

Keelser Federal Credit Union

  • Credit Union

Retail & Food

IKEA

  • Retail
  • Furniture

Vistaprint

  • Retail
  • Internet

J.C. Penney

  • Retail

The J.M. Smucker Company

  • Food
  • Retail
  • Manufacturing

Eddie Bauer

  • Retail

Autotrader

  • Automotive
  • Retail
  • Internet

eBay

  • Retail
  • Internet

Kohl's

  • Retail

Lowe's Companies Inc.

  • Retail

Staples

  • Retail

The Home Depot

  • Retail

GoDaddy

  • Internet

Booking.com

  • Travel
  • Tourism
  • Internet
  • Hospitality

Cox Communications

  • Telecommunications
  • Internet

Highlights for Children

  • Internet
  • Publishing

Stubhub

  • Internet

Zodiac Pools

  • Retail
  • Manufacturing

Alarm.com

  • Retail
  • Consumer Electronics
  • Internet

Luxottica

  • Retail

Princess House

  • Retail

Panago Pizza

  • Food

Sun Basket

  • Food

Rochester Regional Health

  • Healthcare
  • Internet

NextGen Healthcare

  • Internet
  • Healthcare
  • Information Technology and Services

Healthcare

BCBSAL

  • Healthcare
  • Insurance

American Red Cross

  • Nonprofit
  • Healthcare

ALSAC / St. Jude Children's Research Hospital

  • Nonprofit
  • Healthcare
  • Hospital

Humana

  • Healthcare
  • Insurance

Blue Shield of California

  • Healthcare
  • Insurance

McKesson

  • Healthcare

Rochester Regional Health

  • Healthcare
  • Internet

Children's Hospital of Philadelphia

  • Healthcare
  • Hospital

Mountain View Regional Hospital

  • Healthcare
  • Hospital

Premera Blue Cross

  • Healthcare
  • Insurance

University of Virginia Health System

  • Healthcare

Delta Dental of California

  • Healthcare
  • Insurance

NextGen Healthcare

  • Internet
  • Healthcare
  • Information Technology and Services

Apria Healthcare

  • Healthcare

Cigna-HealthSpring

  • Healthcare

Dignity Health

  • Healthcare
  • Hospital

BPOs & Consulting

Webhelp

  • Business Process Outsourcer

Concentrix

  • Business Process Outsourcer

Sykes

  • Business Process Outsourcer

KPMG

  • Consulting

Onshore Outsourcing

  • Business Process Outsourcer

Beyond Outsourcing

  • Business Process Outsourcer

NextAgent

  • Business Process Outsourcer

Transparent BPO

  • Business Process Outsourcer

Deloitte

  • Consulting

Consumer Goods & Services

Honda

  • Automotive
  • Manufacturing

The J.M. Smucker Company

  • Food
  • Retail
  • Manufacturing

Daimler Trucks North America

  • Automotive
  • Manufacturing

Mercedes-Benz USA

  • Automotive
  • Manufacturing

Bridgestone

  • Automotive
  • Manufacturing

Vauxhall Motors Ltd.

  • Automotive
  • Manufacturing

BMW Group

  • Automotive
  • Manufacturing

Hewlett Packard

  • Manufacturing
  • Consumer Electronics
  • Information Technology and Services

Autotrader

  • Automotive
  • Retail
  • Internet

IKEA

  • Retail
  • Furniture

Orkin

  • Consumer Services

Highlights for Children

  • Internet
  • Publishing

Zodiac Pools

  • Retail
  • Manufacturing

Brother Canada International

  • Consumer Electronics
  • Manufacturing
  • Information Technology and Services

Alarm.com

  • Retail
  • Consumer Electronics
  • Internet

Telecom & Technology

Cable Bahamas

  • Telecommunications

Cox Communications

  • Telecommunications
  • Internet

BT Global

  • Telecommunications

AT&T

  • Telecommunications

T-Mobile

  • Telecommunications

Verizon

  • Telecommunications

Interactive Intelligence

  • Information Technology and Services
  • Contact Center Technology

Intermedia

  • Information Technology and Services

Verint Systems, Inc.

  • Information Technology and Services
  • Contact Center Technology

Aspect

  • Information Technology and Services
  • Contact Center Technology

Hewlett Packard

  • Manufacturing
  • Consumer Electronics
  • Information Technology and Services

Verizon Wireless

  • Telecommunications

Performtel

  • Telecommunications

Digicel

  • Telecommunications

NextGen Healthcare

  • Internet
  • Healthcare
  • Information Technology and Services

Brother Canada International

  • Consumer Electronics
  • Manufacturing
  • Information Technology and Services

Government, Nonprofit & Utilities

AAA

  • Nonprofit

American Red Cross

  • Nonprofit
  • Healthcare

ALSAC / St. Jude Children's Research Hospital

  • Nonprofit
  • Healthcare
  • Hospital

One Gas

  • Utilities

BC Pension Corporation

  • Government

Coachella Valley Water District

  • Government
  • Utilities

Roads and Transport Authority

  • Government

City of Fort Worth

  • Government
  • Municipality

Broward County Call Center

  • Government

City of Brampton

  • Municipality
  • Government

City of Fayetteville

  • Municipality
  • Government

City of Richmond

  • Municipality
  • Government

ICMA-RC

  • Nonprofit

Western Canada Lottery Corporation

  • Nonprofit

Vivint Solar

  • Utilities

CPS Energy

  • Utilities

Travel & Tourism

Princess Cruises

  • Travel
  • Tourism
  • Hospitality

Wyndham Vacation Ownership

  • Travel
  • Tourism
  • Hospitality

Booking.com

  • Travel
  • Tourism
  • Internet
  • Hospitality

Air New Zealand

  • Travel
  • Tourism
  • Aviation

Wyndham Hotels and Resorts

  • Hospitality
  • Travel
  • Tourism

Carnival Cruise Lines

  • Travel
  • Tourism
  • Hospitality

Curious about how we can help you accomplish your training goals? Check out our engaging online courses.