In this module, we'll test your knowledge of the key learning points from the course. To score a passing percentage of 80%, you must answer 16 of a possible 20 questions correctly.
Struggling to arrive at the delicate balance between efficient schedules and staff preferences? Don’t worry - you’re not alone. It’s the age-old problem that workforce planners and call center managers continue to wrestle with week in and week out. Creating a good shift plan can be tricky and requires a lot of patience, adjustments and optimization. Workload and staff requirements often vary, you have to consider restrictions and agents’ needs.
In this unit we’ll take a close look at scheduling challenges, outline restrictions and introduce different methods to increase planning flexibility. You will learn about different ways to reduce over- and understaffing and how to measure and optimize your plan’s accuracy. You will also become familiar with different methods to assign shifts.
Upon completion of this unit, you will be able to:
In this module, we'll test your knowledge of the key learning points from the course. To score a passing percentage of 80%, you must answer 12 of a possible 15 questions correctly.
After finishing all the content of the course, participants are eligible to take the mastery certification exam. A designation of Mastery Certification from The Call Center School validates and recognizes the learning achievements gained through the course.Participants who successfully pass the mastery certification can download their certificate and share it directly via social media.
We offer bulk discounts for orders containing 5 or more seats for a course or bundle. Check our pricing options for WFM - Scheduling below. If you apply for bulk pricing, please contact us to place your order.
We apologize, we currently don't offer a standard subscription. We'd love to learn more about your purchasing preferences and discuss pricing options. Please contact us for more information.
To purchase right now, please find our current pay-per-seat pricing below.
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The WFM - Scheduling course is designed by call center experts to provide a practical and engaging learning experience. Start today.