In this module, we'll test your knowledge of the key learning points from the unit. To score a passing percentage of 80%, you must answer 8 of a possible 10 questions correctly.
While forecasting approaches can range from a simple gut feeling to complex mathematical modeling, this unit covers the most common forecasting techniques used by contact centers today. It outlines the steps for developing a weekly, daily, and half-hourly forecast of call volume and average handling time (AHT).
You’ll learn the risks and benefits of different forecasting techniques, how to account for seasonality and how to apply time-series analysis to create a future forecast using historical data.
Upon completion of this unit, you will be able to:
In this module, we'll test your knowledge of the key learning points from the unit. To score a passing percentage of 80%, you must answer 14 of a possible 18 questions correctly.
After finishing all the content of the course, participants are eligible to take the mastery certification exam. A designation of Mastery Certification from The Call Center School validates and recognizes the learning achievements gained through the course.Participants who successfully pass the mastery certification can download their certificate and share it directly via social media.
We offer bulk discounts for orders containing 5 or more seats for a course or bundle. Check our pricing options for WFM - Forecasting below. If you apply for bulk pricing, please contact us to place your order.
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The WFM - Forecasting course is designed by call center experts to provide a practical and engaging learning experience. Start today.