We will focus on seven vocal characteristics and how to improve each one.
What Learners will learn
- Identify how to eliminate frequent verbal mishaps
- Recognize how to correct problems with vocal volume and tempo
- Recognize how to find the optimal telephone phone pitch
- Identify how to change their voice inflection to sound upbeat, energetic, and enthusiastic
- Identify vocal warm-ups to maximize clarity of their voice
Who should take this?
- Individuals interested in improving their customer service phone skills
- Newly hired telephone agents (as part of onboarding)
- Agents that have difficulty with phone skills
- Supervisors or coaches that manage telephone agents
- Understanding Your Vocal Impression
- The Seven Vocal Characteristics
- Caring for Your Voice
- Final Exam
Self-paced e-learning containing an engaging mix of video, narratives, scenarios, and self-assessments.
The Vocal Makeover course is designed by call center experts to provide a practical and engaging learning experience. Start today.