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Remote Work for Contact Center Employees

  • Setting up a remote workspace
  • How ensure a stable tech set-up
  • Best practices to increase productivity
  • How to reduce distractions
  • Adapting to new communication structures
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1 unit 20 min

In just 20 minutes, this course helps prepare your employees to work from home. It covers the advantages, challenges, and best practices for remote contact center work. It includes topics like: setting up a remote workspace, ensuring a stable tech set-up, best practices to increase productivity, reducing distractions, and adapting to new communication structures.

Who should take this?

  • Employees that are new to working remotely
  • Supervisors or coaches that manage remote agents

Format

Self-paced e-learning containing an engaging mix of video, narratives, scenarios, and self-assessments.

Time to complete

  • 6 months from starting the first module
  • Course contains 20 min of content
  • The course will remain available for the entire 6 months, even after completion

The following units are included

1. Remote Work for Contact Center Employees

Remote Work for Contact Center Employees

Working remotely or from home can be challenging for many contact center employees. In just 20 minutes, this course helps prepare your employees to work from home. It covers the advantages, challenges, and best practices for remote contact center work. It includes topics like: setting up a remote workspace, ensuring a stable tech set-up, best practices to increase productivity, reducing distractions, and adapting to new communication structures.

Agents will learn:

  • To set up a remote workspace
  • To ensure a stable tech set-up
  • Best practices to increase productivity
  • To reduce distractions
  • To adapt to new communication structures.
  • 4 modules
  • 20

Included modules and learning aims:

  1. Introduction 05 min

    • Understand the common advantages and challenges of remote work
    • Get an overview of the upcoming modules
  2. How to Prepare for Remote Work 05 min

    • Know what aspects you should consider when preparing your workspace
    • Know how you ensure a stable technical setup at your home office
    • Learn to communicate with your teammates remotely
  3. Remote Work Best Practices 05 min

    • Learn best practices for remote work
    • Know how to manage loneliness and isolation
    • Learn routines that will help shift the mindset from leisure time into working mode
    • Create habits to help you stay focused
    • Learn the importance to “switch off” from work after working hours
  4. Quiz 5 min

    In this module, we'll test your knowledge of the key learning points from the course. To score a passing percentage of 80%, you must answer 16 of 20 questions correctly.

Not sure if this course is right for you?

Talk to an Expert

Remote Work for Contact Center Employees is a free course

At The Call Center School, we are doing everything we can to support our customers during the Corona crisis. We have created this course to support contact centers in their shift to working with work-from-home agents. This course is available for free during this global pandemic.

The Remote Work for Contact Center Employees course is designed by call center experts to provide a practical and engaging learning experience. Start today.