Sales Coaching for Supervisors

  • Outlines techniques maximize the success of your coaching sessions
  • Teaches various feedback methods and how to best to influence performance
  • Excellent for both onboarding and ongoing training
  • Created by a team of industry veterans and e-learning professionals

This course outlines steps and techniques for supervisors to coach in a telephone sales center. It teaches how to coach to refine call behaviors that make the most of sales opportunities on every call.

Who should take this?

  • Anyone that manages and supports sales staff in a contact center
  • Supervisors, team leaders, team managers, coaches, and call center managers


Self-paced e-learning containing an engaging mix of video, narratives, scenarios, and self-assessments.

A certificate is provided if the mastery exam is passed successfully.

Time to complete

  • 6 months from starting the first module
  • Course contains 1 h 40 min of content
  • The course will remain available for the entire 6 months, even after completion

The following units are included

1. Sales Coaching for Supervisors

Techniques for Maximizing Sales

Sales Coaching for Supervisors

Many call center supervisors are equipped to coach agents on customer service calls, but are missing the skills for coaching and fine-tuning sales behaviors on calls. To maximize sales results, sales training for frontline staff should go hand-in-hand with ongoing sales coaching.

This unit outlines steps and techniques for supervisors to coach in a telephone sales center. It teaches how to coach to refine call behaviors that make the most of sales opportunities on every call.

Students will learn:

  • To describe desirable call behaviors and how to set sales goals
  • Motivational factors and factors to get agent buy-in for the sales process.
  • To establish and support a selling mindset for calls.
  • To identify gaps in all four stages of a sales call and how to direct change.
  • Strategies for reinforcing successful sales behaviors.
  • 3 modules
  • 85 min

Included modules and learning aims:

  1. Defining Sales Strategies 25 min

    • Outline the components of a sales strategy at all levels of the organization
    • Identify key coaching behaviors for each stage of the sales process
  2. Fundamental Coaching Steps 30 min

    • Outline the basic steps of performance management and coaching
    • Apply coaching steps for performance gaps in selling behaviors
  3. Reinforcing Sales Behaviors 30 min

    • Identify positive coaching strategies for each stage of the coaching process
    • Describe ways to keep call center staff motivated to sell

Mastery Certification: Sales Coaching for Supervisors

After finishing all the content of the course, participants are eligible to take the mastery certification exam. A designation of Mastery Certification from The Call Center School validates and recognizes the learning achievements gained through the course.

Participants who successfully pass the mastery certification can download their certificate and share it directly via social media.

23 questions 15 min

Mastery Certification: Sales Coaching for Supervisors

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Pricing options for Sales Coaching for Supervisors

We offer bulk discounts for orders containing 5 or more seats for a course or bundle. Check our pricing options for Sales Coaching for Supervisors below. If you apply for bulk pricing, please contact us to place your order.

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We apologize, we currently don't offer a standard subscription. We'd love to learn more about your purchasing preferences and discuss pricing options. Please contact us for more information.

To purchase right now, please find our current pay-per-seat pricing below.

1 - 4
$69.00 per user
5 - 14
$58.65 per user
15% off
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15 - 29
$48.30 per user
30% off
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30 - 59
$41.40 per user
40% off
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60 - 99
$34.50 per user
50% off
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We offer custom discounts for larger orders. Please get in touch with us for a quote.

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The Sales Coaching for Supervisors course is designed by call center experts to provide a practical and engaging learning experience. Start today.