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Call Center Time Management

  • Sets your supervisors up for success
  • Teaches the essential skill of time management in a contact center environment
  • Excellent for both onboarding and ongoing training
  • Created by a team of industry veterans and e-learning professionals
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Contact center supervisors often have more on their plates than they have time for. Time management, therefore, is an essential skill for supervisors. This course outlines time management principles and applies them to the challenges of supervising in a contact center environment. You will learn how to identify tasks that have most impact on company goals and how to steer clear of time-wasters.

The course Call Center Time Management is also included in the bundle Call Center Supervision.

Who should take this?

  • Anyone that manages and supports frontline staff in a contact center
  • Supervisors, team leaders, team managers, coaches, and call center managers

Format

Self-paced e-learning containing an engaging mix of video, narratives, scenarios, and self-assessments.

A certificate is provided if the mastery exam is passed successfully.

Time to complete

  • 6 months from starting the first module
  • Course contains 1 h 20 min of content
  • The course will remain available for the entire 6 months, even after completion

The following units are included

1. Call Center Time Management

The Essential Skill for Every Supervisor

Call Center Time Management

Supervisors have a very broad set of tasks they need to accomplish every week and often have more on their plates than they have time for. Time management, therefore, is an essential skill for supervisors.

This unit outlines time management principles and applies them to the challenges of supervising in a contact center environment. You will learn how to identify tasks that have most impact on company goals and how to steer clear of time-wasters.

We can’t promise you more hours in the day, but this unit will help you optimize how you spend your hours most effectively.

Students will learn:

  • The importance of time management and what can be gained by managing your day more effectively.
  • To assess where time is spent and track activities and bad habits that waste time.
  • To eliminate time-wasters and common distractions in the contact center.
  • How to prioritize tasks and increase productivity with goal-directed activities.
  • Time management best practices for email and desktop activities.
  • 3 modules
  • 65 min

Included modules and learning aims:

  1. Where You Spend Your Time 24 min

    • Learn the importance of effective time management
    • Assess where you spend your time
    • Identify bad habits that steal away your time
  2. Eliminating Time Wasters 16 min

    • Identify three types of procrastination that can prevent you from getting things done
    • Apply techniques to overcome procrastination
    • Calculate time shrinkage to help you account for necessary interruptions in your daily schedule
  3. Managing Tasks, Email and Your Desktop 23 min

    • Prioritize call center tasks and increase productivity with goal-directed activities
    • Organize your work area to reduce time searching and promote productivity
    • Apply time management best practices for email

Mastery Certification: Call Center Time Management

After finishing all the content of the course, participants are eligible to take the mastery certification exam. A designation of Mastery Certification from The Call Center School validates and recognizes the learning achievements gained through the course.

Participants who successfully pass the mastery certification can download their certificate and share it directly via social media.

15 questions 15 min

Mastery Certification: Call Center Time Management

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Pricing options for Call Center Time Management

We offer bulk discounts for orders containing 5 or more seats for a course or bundle. Check our pricing options for Call Center Time Management below. If you apply for bulk pricing, please contact us to place your order.

Who do you want training for?

For how many learners?

What is your preferred purchasing option?

Thank you for your interest in a subscription!

We apologize, we currently don't offer a standard subscription. We'd love to learn more about your purchasing preferences and discuss pricing options. Please contact us for more information.

To purchase right now, please find our current pay-per-seat pricing below.

1 - 4
$59.00 per user
 
5 - 14
$50.15 per user
15% off
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15 - 29
$41.30 per user
30% off
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30 - 59
$35.40 per user
40% off
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60 - 99
$29.50 per user
50% off
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Ordering for 100 or more learners?

We offer custom discounts for larger orders. Please get in touch with us for a quote.

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The Call Center Time Management course is designed by call center experts to provide a practical and engaging learning experience. Start today.