Discover powerful and effective vocal techniques for improved agent communication skills.
The essential introduction to the dynamic world of contact centers, including key operations, staffing, and more.
The four basic stages of a sales call - engaging the customer, basic customer needs, beneficial solutions and next steps.
Create the ideal social customer experience with upselling and cross-selling opportunities - a crucial skill for agents.
Get the right number of staff in place, while reducing costs and improving staffing and scheduling efficiencies.
Learn how to monitor and coach staff performance, diagnose performance problems, and more.
Ensure the quality of every single customer interaction. Master effective quality monitoring skills and techniques.
Master the essential skills and knowledge required to become a competent contact center trainer.
Add users, assign roles and manage the content your students can access using our intuitive Program Assignment feature. Import large groups of users quickly and effortlessly.
Our intuitive dashboard enables you to quickly view, filter and analyze training progress for individuals or groups of learners.
See tangible results! Learners that successfully complete an e-learning program are awarded a mastery certificate.
Build custom courses in minutes! Upload your training content and files to our powerful e-learning platform.
Creating online exams for your training content is easy! Our testing engine takes care of all the grading for you.
Our e-learning platform gives your users secure, on-demand access to our e-learning programs and your training content.