Discover powerful and effective vocal techniques for improved agent communication skills.
The essential introduction to the dynamic world of contact centers, including key operations, staffing, and more.
The four basic stages of a sales call - engaging the customer, basic customer needs, beneficial solutions and next steps.
Create the ideal social customer experience with upselling and cross-selling opportunities - a crucial skill for agents.
Get the right number of staff in place, while reducing costs and improving staffing and scheduling efficiencies.
Learn how to monitor and coach staff performance, diagnose performance problems, and more.
Ensure the quality of every single customer interaction. Master effective quality monitoring skills and techniques.
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Easily manage users and assign user roles to meet your training needs. Import large groups of learners quickly and effortlessly.
Our intuitive dashboard enables you to quickly view, filter and analyze training progress for individuals or groups of learners.
See tangible results! Learners that successfully complete an e-learning program are awarded a mastery certificate.
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