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Program: Workforce Management

As over two-thirds of call center operating costs are related to personnel, getting the right number of staff in place is critical, in terms of both service and cost. Workforce Management is one of our primary fields of expertise, and our training courses have assisted hundreds of companies to improve their staffing and scheduling efficiencies.

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Certification 10 courses 67 modules 12 hrs 34 mins

Workforce Management includes the following courses:

Mastery Certification: Workforce Management

After finishing the courses of the program, participants are eligible to take the mastery certification exam. A designation of Mastery Certification from The Call Center School validates and recognizes the learning achievements gained through the program.

Participants who successfully pass the mastery certification can download their certificate and share it directly via social media.

45 questions 90 mins

Mastery Certification: Workforce Management

The Workforce Management program is designed by call center experts to provide a practical and engaging learning experience. Start today.