An Overview of the Workforce Management Process
Excellent overview of Workforce Management fundamentals. Using realistic scenarios, this course outlines how performance impacts operations, the process of forecasting calls, calculating staff requirements, scheduling staff, and tracking service.
After finishing the courses of the program, participants are eligible to take the mastery certification exam. A designation of Mastery Certification from The Call Center School validates and recognizes the learning achievements gained through the program.Participants who successfully pass the mastery certification can download their certificate and share it directly via social media.
The Workforce Management program is designed by call center experts to provide a practical and engaging learning experience. Start today.