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Program: Workforce Management

As over two-thirds of call center operating costs are related to personnel, getting the right number of staff in place is critical, in terms of both service and cost. Workforce Management is one of our primary fields of expertise, and our training courses have assisted hundreds of companies to improve their staffing and scheduling efficiencies.

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Certificate on Completion 10 courses 67 modules 11 hrs 12 mins

Workforce Management includes the following courses: