Program: WFM - Scheduling
This program provides the necessary specialized knowledge on how to calculate staff requirements, including shrinkage, and how to analyze cost/service tradeoffs. Participants will also learn how to create custom work schedules based on previously calculated staffing requirements, to ensure the contact center reaches its service level goals.
WFM - Scheduling includes the following courses:
Mastery Certification: WFM - Scheduling
After finishing the courses of the program, participants are eligible to take the mastery certification exam. A designation of Mastery Certification from The Call Center School validates and recognizes the learning achievements gained through the program.Participants who successfully pass the mastery certification can download their certificate and share it directly via social media.
The WFM - Scheduling program is designed by call center experts to provide a practical and engaging learning experience. Start today.