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Program: WFM - Intraday Management

In this program, participants will learn how to continue to meet service goals throughout the day, even when unexpected situations arise. Participants will learn how to apply intraday management tactics to cope with unforeseen events such as agents calling in sick, sudden technical problems, or unexpectedly high call volumes. Participants will gain the skillset to quickly control such situations.

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Certification 2 courses 2 h 28 min

$199per user

WFM - Intraday Management includes the following courses:

Mastery Certification: WFM - Intraday Management

After finishing the courses of the program, participants are eligible to take the mastery certification exam. A designation of Mastery Certification from The Call Center School validates and recognizes the learning achievements gained through the program.

Participants who successfully pass the mastery certification can download their certificate and share it directly via social media.

10 questions 20 min

Mastery Certification: WFM - Intraday Management

The WFM - Intraday Management program is designed by call center experts to provide a practical and engaging learning experience. Start today.