Program: WFM - Forecasting
This program focuses on the forecasting specialization of the Workforce Management process. It provides the functional knowledge needed to accurately predict workload. Participants will learn how historical workload data is collected and analyzed. In addition, they will learn how to use collected data to forecast Call Volume and Average Handling Time (AHT) down to 30-minute intervals per day.
WFM - Forecasting includes the following courses:
Mastery Certification: WFM - Forecasting
After finishing the courses of the program, participants are eligible to take the mastery certification exam. A designation of Mastery Certification from The Call Center School validates and recognizes the learning achievements gained through the program.Participants who successfully pass the mastery certification can download their certificate and share it directly via social media.
The WFM - Forecasting program is designed by call center experts to provide a practical and engaging learning experience. Start today.