Program: WFM - Forecasting

This program focuses on the forecasting specialization of the Workforce Management process. It provides the functional knowledge needed to accurately predict workload. Participants will learn how historical workload data is collected and analyzed. In addition, they will learn how to use collected data to forecast Call Volume and Average Handling Time (AHT) down to 30-minute intervals per day.


Certification 3 courses 4 h 6 min

WFM - Forecasting includes the following courses:

The WFM - Forecasting program is designed by call center experts to provide a practical and engaging learning experience. Start today.