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Program: WFM - Communications for WFM Professionals

This program teaches established techniques for improving your overall communication skills as a Workforce Manager. Learn how to confidently deliver information, and manage conflicts in a heated situation.

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Certification 1 course 1 h 9 min

WFM - Communications for WFM Professionals includes the following courses:

Mastery Certification: WFM - Communications for WFM Professionals

After finishing the courses of the program, participants are eligible to take the mastery certification exam. A designation of Mastery Certification from The Call Center School validates and recognizes the learning achievements gained through the program.

Participants who successfully pass the mastery certification can download their certificate and share it directly via social media.

28 questions 28 min

Mastery Certification: WFM - Communications for WFM Professionals

The WFM - Communications for WFM Professionals program is designed by call center experts to provide a practical and engaging learning experience. Start today.