The difference One Agent Can Make
This interactive e-learning course provides two important lessons. The Power of One helps frontline agents understand the important role they play in building customer relationships, as well as impacting the overall operation of the call center.
Each individual on the frontline can make a tremendous difference in a customer’s experience with your organization, ultimately resulting in customer satisfaction and retention, increased market share, and positive impact on the bottom line.
This course helps agents to identify opportunities to make a difference and quantify the impact any given transaction might have in the overall operation of the center and on the other members of the team.
Agents will learn to: