Efficiently Controlling Hostile Call Scenarios
Dealing with an angry, aggressive customer is an extremely daunting experience for any agent. The Handling Hostility course focuses on the angry customer and key reasons for their frustration. Agents will benefit from an interactive e-learning experience and develop the essential skills required to handle hostile and personally abusive callers efficiently.
The Vocal Victories program is designed by call center experts to provide a practical and engaging learning experience. Start today.