Established Call Handling Techniques for Challenging Call Scenarios
In any contact center, it’s inevitable that agents will encounter an abundance of challenging callers. The Challenging Callers course focuses primarily on how to recognize the characteristics of key caller types. Agents can significantly reduce their Average Handle Time and Average Speed of Answer statistics by applying established call handling techniques presented in this course.
Agents will learn:
The Vocal Victories program is designed by call center experts to provide a practical and engaging learning experience. Start today.