The difference One Agent Can Make
Going that “extra mile” for customers can impact customer relationships. Understanding how just one single agent can have a direct, positive impact within a contact center can both inspire and empower!
Hostile call scenarios are no surprise in most centers. Recognition and prevention is much more effective than an apparent disregard for the customer. This course focuses on using established techniques to handle angry or abusive customer situations.
After finishing the courses of the program, participants are eligible to take the mastery certification exam. A designation of Mastery Certification from The Call Center School validates and recognizes the learning achievements gained through the program.Participants who successfully pass the mastery certification can download their certificate and share it directly via social media.
The Vocal Victories program is designed by call center experts to provide a practical and engaging learning experience. Start today.