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Program: Vocal Victories

Telephone agents don’t have the luxury of using body language to convey information. With effective vocal techniques the only tool at their discretion, agents must appreciate that the way they speak to customers reflects the company brand. Sounding professional at all times, regardless of accent, personality or mood is fundamental.

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$149per user

Vocal Victories includes the following courses:

Mastery Certification: Vocal Victories

After finishing the courses of the program, participants are eligible to take the mastery certification exam. A designation of Mastery Certification from The Call Center School validates and recognizes the learning achievements gained through the program.

Participants who successfully pass the mastery certification can download their certificate and share it directly via social media.

30 questions 30 min

Mastery Certification: Vocal Victories

The Vocal Victories program is designed by call center experts to provide a practical and engaging learning experience. Start today.