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Program: Vocal Victories

Telephone agents don’t have the luxury of using body language to convey information. With effective vocal techniques the only tool at their discretion, agents must appreciate that the way they speak to customers reflects the company brand. Sounding professional at all times, regardless of accent, personality or mood is fundamental.

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Certificate on Completion 6 courses 38 modules 6 hrs 44 mins

Vocal Victories includes the following courses: