The success of a contact center will forever depend on the performance of the individual. In this program, agents will learn that every interaction and every word spoken have the power to improve customer satisfaction, enhance company brand, and increase the bottom line.

The success of a contact center will forever depend on the performance of the individual. In this... Read more

the-power-of-one.png

Certification 1 course 1 h 7 min

The following courses are included:

  1. 1. The Power of One
  2. Certification

1. The Power of One

The difference One Agent Can Make

This interactive e-learning course helps frontline agents understand the important role they play in building customer relationships, as well as impacting the overall operation of the call center.

Agents will learn about the lifecycle of a customer relationship, the power of positive words, and how customer experiences can go viral in this modern age.

Agents will learn to:

  • Identify the impact each individual can have on customer satisfaction.
  • Calculate the long-term value of a customer interaction.
  • Identify opportunities where added effort can make the biggest difference.
  • Identify the top five most significant areas that can affect the customer’s perception of service.
  • Quantify the workload and occupancy implications of plus/minus one person.
1. The Power of One
  • 7 modules
  • 67 min

The The Power of One program is designed by call center experts to provide a practical and engaging learning experience. Start today.