Program: The Power of One
The success of a contact center will forever depend on the performance of the individual. In this program, agents will learn that every interaction and every word spoken have the power to improve customer satisfaction, enhance company brand, and increase the bottom line.
The Power of One includes the following courses:
Mastery Certification: The Power of One
After finishing the courses of the program, participants are eligible to take the mastery certification exam. A designation of Mastery Certification from The Call Center School validates and recognizes the learning achievements gained through the program.Participants who successfully pass the mastery certification can download their certificate and share it directly via social media.
The The Power of One program is designed by call center experts to provide a practical and engaging learning experience. Start today.