First Class Phone Skills
First Class Phone Skills

First Class Phone Skills

Live Chat Essentials
Live Chat Essentials

Live Chat Essentials

Email Essentials
Email Essentials

Email Essentials

Social Media Customer Service
Social Media Customer Service

Social Media Customer Service

First Class Phone Skills
Live Chat Essentials
Email Essentials
Social Media Customer Service

The Multi-Channel Agent

  • How to delivery stellar customer service over the phone, email, and social media
  • Contains proven techniques and industry best practices
  • Created by a team of industry veterans and e-learning professionals

Description

By enabling agents to handle multiple channels simultaneously you make your multi-channel contact center more flexible and resilient. This bundle is the ideal solution for preparing agents to handle service over the phone, email, and social media, turning them into true multi-channel agents.

Who should take this?

  • Agents that will be working in a multi-channel contact center
  • Supervisors that will be supervising multi-channel agents

Format

Self-paced e-learning containing an engaging mix of video, narratives, scenarios, and self-assessments.

Time to complete

  • For each included program, learners have 6 months from starting the program
  • Average time investment: 11 h
  • The program's content will remain available for the 6 months, even after completion

Not sure if this bundle is right for you?

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Pricing options for The Multi-Channel Agent

We offer bulk discounts for orders containing 5 or more seats for a program or bundle. Check our pricing options for The Multi-Channel Agent below. If you apply for bulk pricing, please contact us to place your order.

1 - 4
$139.00 per seat
 
5 - 14
$118.15 per seat
15% off
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15 - 29
$97.30 per seat
30% off
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30 - 59
$83.40 per seat
40% off
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60 - 99
$69.50 per seat
50% off
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Ordering for 100 or more learners?

We offer custom discounts for larger orders. Please get in touch with us for a quote.

Request a Quote

The The Multi-Channel Agent bundle is carefully selected and designed by call center experts to provide a practical and engaging learning experience. Start today.