This e-learning course outlines the essential steps and techniques for coaching in a telephone sales center. It teaches how to coach to refine call behaviors that make the most of sales opportunities on every call.
Most sales training courses have a very short-term effect on performance because new skills and capabilities are not consistently applied and reinforced. Training for frontline staff should ideally be accompanied by ongoing sales coaching in order to achieve consistent sales results. However, while many call center supervisors are equipped to coach a basic customer service call, they’re missing some skills for coaching and fine-tuning sales behaviors on a call.
This course will provide the needed skills and techniques to help supervisors guide and direct behaviors to maximize sales success.
Students will learn to:
The Supervision program is designed by call center experts to provide a practical and engaging learning experience. Start today.