In addition to your very own center-specific supervisor training efforts, our Supervision program will assist in the effective monitoring of staff performance, and the process of building and managing teams, utilizing reporting processes, diagnosing performance issues, coaching for improved performance, and implementing agent retention programs.

In addition to your very own center-specific supervisor training efforts, our Supervision program will assist in the... Read more

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Certification 12 courses 12 h 56 min

$749per user

7. Call Center Time Management
Budgeting a Supervisory Day

This e-learning course outlines some basic time management principles and applies them to the challenges of supervising in a call center environment. Hear ways to accomplish the most important call center supervision tasks while minimizing the time-wasters.

Attention, supervisors! Could you use more hours in a day? At the end of the week, are you more likely to feel a sense of accomplishment or frustration at all the things that didn’t get crossed off your to-do list?

We can’t promise more hours in the day, but this course can help organize the time you do have to spend. Being an effective leader means knowing the essential tasks that are most important to company goals, the call center objectives, and what team members need to accomplish. This course outlines the essentials of good time management and sets some guidelines for prioritizing the tasks with the biggest payback for your efforts.

Students will learn to:

  • Describe the importance of time management and what can be gained by managing your day more effectively.
  • Assess where you spend your time and track activities and bad habits that waste your time.
  • Eliminate time-wasters and common distractions in the call center.
  • Prioritize call center tasks and increase productivity with goal-directed activities.
  • Apply best practices of time management for email and desktop activities.
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3 modules 63 min

The Supervision program is designed by call center experts to provide a practical and engaging learning experience. Start today.