Effectively Managing and Coaching Frontline Agents
Measuring agent performance against customer expectations is a top priority for every single center. This course explores the five steps of a successful Performance Management program, using our very own E.M.I.T.S. model.
After finishing the courses of the program, participants are eligible to take the mastery certification exam. A designation of Mastery Certification from The Call Center School validates and recognizes the learning achievements gained through the program.Participants who successfully pass the mastery certification can download their certificate and share it directly via social media.
The Supervision program is designed by call center experts to provide a practical and engaging learning experience. Start today.