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Program: Supervision

In addition to your very own center-specific supervisor training efforts, our Supervision program will assist in the effective monitoring of staff performance, and the process of building and managing teams, utilizing reporting processes, diagnosing performance issues, coaching for improved performance, and implementing agent retention programs.

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Certification 12 courses 12 h 56 min

$749per user

Supervision includes the following courses:

Mastery Certification: Supervision

After finishing the courses of the program, participants are eligible to take the mastery certification exam. A designation of Mastery Certification from The Call Center School validates and recognizes the learning achievements gained through the program.

Participants who successfully pass the mastery certification can download their certificate and share it directly via social media.

50 questions 50 min

Mastery Certification: Supervision

The Supervision program is designed by call center experts to provide a practical and engaging learning experience. Start today.