Behind every successful sale is a confident, engaged agent. With effective sales training, agents can embrace the idea that upselling and cross-selling should be a part of the ser­vice process, not the goal of the call. Agents will also learn how to build trust and rapport with customers while showing how their offering stands out from competitors.

Behind every successful sale is a confident, engaged agent. With effective sales training, agents can embrace the... Read more

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Certification 3 courses 2 h 46 min

$49per user

The following courses are included:

  1. 1. Selling Through Service
  2. 2. Anatomy of a Sales Call
  3. 3. Certification

1. Selling Through Service
Increasing Revenues with Customer-Focused Selling Communications

This interactive e-learning course helps frontline staff get prepared for their role in customer-focused selling. Learn to overcome selling fears and get in the right mindset to maximize selling success.

Selling isn’t just for sales reps anymore. As more call centers move toward up-selling and cross-selling, yesterday’s customer service agent needs to be today’s well-rounded service and sales representative with the knowledge and skills to develop and close sales and ensure a quality experience for each customer.

This course will provide the basics of how to make the most of inbound sales opportunities, both in pure sales and service/sales environments. Agents will gain new perspectives on how upselling can benefit the customer and create a mindset on how to maximize the customer relationship as well as the company’s bottom line.

Agents will learn to:

  • Identify sales opportunities in the everyday service environment.
  • Identify up-sell opportunities at the end of a regular sales transaction.
  • Overcome fear and reluctance to making the additional offer.
  • Position every sale from the customer’s perspective.
  • Select the right words to support a “relationship selling” interaction.
1. Selling Through Service
  • 8 modules
  • 80 min

The Successful Sales program is designed by call center experts to provide a practical and engaging learning experience. Start today.