We’ll test your knowledge of the key learning points from the course. To score a passing percentage of 80%, you must answer 12 of 15 questions correctly.
This interactive e-learning course will help agents navigate through sales opportunities with ease by outlining the four basic stages of a sales call. Agents will learn how to engage the customer, discover basic customer needs, present solutions that benefit the customer, and gain commitment for next steps.
Whether your calls are purely outbound sales, up-sell opportunities within the order-taking process, or the potential for a sale at the end of a service call, there are always four general components to a successful sales call. In this course, we’ll explore the four essential components of a sales call and what to say and do at each stage to best support the customer and make the sale. Agents will learn how to engage the customer in the first few moments of the call and progress through a successful discovery process. Once customer needs have been identified, participants will learn how to present a solution that is all about the customer and reach a commitment that is a win-win scenario for both your customer and your business.
Agents will learn:
In this module, we'll test your knowledge of the key learning points from the course. To score a passing percentage of 80%, you must answer 16 of 20 questions correctly.
After finishing the courses of the program, participants are eligible to take the mastery certification exam. A designation of Mastery Certification from The Call Center School validates and recognizes the learning achievements gained through the program.Participants who successfully pass the mastery certification can download their certificate and share it directly via social media.
We offer bulk discounts for orders containing 5 or more seats for a program or bundle. Check our pricing options for Successful Sales below. If you apply for bulk pricing, please contact us to place your order.
We offer custom discounts for larger orders. Please get in touch with us for a quote.Request a Quote
The Successful Sales program is designed by call center experts to provide a practical and engaging learning experience. Start today.