Program: Successful Sales
Behind every successful sale is a confident, engaged agent. With effective sales training, agents can embrace the idea that upselling and cross-selling should be a part of the service process, not the goal of the call. Agents will also learn how to build trust and rapport with customers while showing how their offering stands out from competitors.
Successful Sales includes the following courses:
Mastery Certification: Successful Sales
After finishing the courses of the program, participants are eligible to take the mastery certification exam. A designation of Mastery Certification from The Call Center School validates and recognizes the learning achievements gained through the program.Participants who successfully pass the mastery certification can download their certificate and share it directly via social media.
The Successful Sales program is designed by call center experts to provide a practical and engaging learning experience. Start today.