We’ll test your knowledge of the key learning points from the course. To score a passing percentage of 80%, you must answer 12 of 15 questions correctly.
This interactive e-learning course outlines the four basic stages of a sales call. Learn how to engage the customer, discover basic customer needs, present solutions that benefit the customer, and gain commitment for next steps.
Whether your calls are purely sales or order-taking opportunities or a potential sale at the end of a service or technical support transaction, there are still just four general components of a call. In this course, we’ll explore the four components of a sales call and what to say and do at each stage to best support the customer and make the sale. Learn how to make the most of the Engagement stage in the first few moments of a call and progress through a successful Discovery process. Once customer needs have been identified, learn how to present a Solution that is all about the customer and reach a Commitment that is a win-win scenario for the center and the customer.
Agents will learn to:
In this module, we'll test your knowledge of the key learning points from the course. To score a passing percentage of 80%, you must answer 16 of 20 questions correctly.
After finishing the courses of the program, participants are eligible to take the mastery certification exam. A designation of Mastery Certification from The Call Center School validates and recognizes the learning achievements gained through the program.Participants who successfully pass the mastery certification can download their certificate and share it directly via social media.
We offer bulk discounts for orders containing 5 or more seats for a program or bundle. Check our pricing options for Successful Sales below. If you apply for bulk pricing, please contact us to place your order.
We offer custom discounts for larger orders. Please get in touch with us for a quote.Request a Quote
The Successful Sales program is designed by call center experts to provide a practical and engaging learning experience. Start today.