WFM - Introduction
WFM - Introduction

WFM - Introduction

WFM - Forecasting
WFM - Forecasting

WFM - Forecasting

WFM - Scheduling
WFM - Scheduling

WFM - Scheduling

WFM - Intraday Management
WFM - Intraday Management

WFM - Intraday Management

WFM - Introduction
WFM - Forecasting
WFM - Scheduling
WFM - Intraday Management

Staffing Essentials

  • Acquire the foundational knowledge about the core steps of workforce management in a contact center
  • Covers the entire WFM cycle, from forecasting to intra-day management
  • Created by a team of industry veterans and e-learning professionals

Description

The process of workforce management can be divided in three steps; (1) forecasting the workload, (2) creating optimal schedules, and (3) managing intraday deviations. This bundle combines our best-selling e-learnings for these three steps of the process. It provides a solid introduction into the topic, covers the specialized knowledge needed to accurately forecast call volume and workload, explains how to create the most optimal schedule, and how to professionally manage intraday deviations from the schedule.

Who should take this?

  • Aspiring workforce managers
  • Workforce managers aiming to deepen their knowledge of the complete WFM cycle

Format

Self-paced e-learning containing an engaging mix of video, narratives, scenarios, and self-assessments.

Time to complete

  • For each included program, learners have 6 months from starting the program
  • Average time investment: 10 h 45 min
  • The program's content will remain available for the 6 months, even after completion

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Pricing options for Staffing Essentials

We offer bulk discounts for orders containing 5 or more seats for a program or bundle. Check our pricing options for Staffing Essentials below. If you apply for bulk pricing, please contact us to place your order.

1 - 4
$769.00 per seat
 
5 - 14
$653.65 per seat
15% off
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15 - 29
$538.30 per seat
30% off
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30 - 59
$461.40 per seat
40% off
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60 - 99
$384.50 per seat
50% off
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Ordering for 100 or more learners?

We offer custom discounts for larger orders. Please get in touch with us for a quote.

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The Staffing Essentials bundle is carefully selected and designed by call center experts to provide a practical and engaging learning experience. Start today.