Program: Social Media Customer Service

  • Teaches the unique skillset needed to provide excellent customer service on social media
  • Covers the specifics of Facebook, Twitter, and Instagram from a service perspective
  • Excellent for both onboarding and ongoing training
  • Created by a team of industry veterans and e-learning professionals

Program description


Today's customers know more and expect more. The ability to provide an excellent customer experience on social media is key for many companies. In this program, your agents will learn how to communicate professionally with customers on social platforms. They will learn about the key differences between social media and telephone interactions, how to identify and handle different types of customers, and learn the specifics of customer service on Facebook, Twitter and Instagram.

The program Social Media Customer Service is also included in the bundles The Multi-Channel Agent and Full-Stack Agent Training.

Who should take this?

  • Newly hired social agents (as part of onboarding)
  • Agents that switch to the social media support channel
  • Agents that have difficulty handling customers on social media
  • Supervisors or coaches that manage social agents


Self-paced e-learning containing an engaging mix of video, narratives, scenarios, and self-assessments.

A certificate is provided if the mastery exam is passed successfully.

Time to complete

  • 6 months from starting the first module
  • Program contains 4 hours of content
  • The program will remain available for the entire 6 months, even after completion

The following courses are included

Mastery Certification: Social Media Customer Service

After finishing the courses of the program, participants are eligible to take the mastery certification exam. A designation of Mastery Certification from The Call Center School validates and recognizes the learning achievements gained through the program.

Participants who successfully pass the mastery certification can download their certificate and share it directly via social media.

20 questions 20 min

Mastery Certification: Social Media Customer Service

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Pricing options for Social Media Customer Service

We offer bulk discounts for orders containing 5 or more seats for a program or bundle. Check our pricing options for Social Media Customer Service below. If you apply for bulk pricing, please contact us to place your order.

1 - 4
$49.00 per seat
5 - 14
$41.65 per seat
15% off
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15 - 29
$34.30 per seat
30% off
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30 - 59
$29.40 per seat
40% off
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60 - 99
$24.50 per seat
50% off
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Ordering for 100 or more learners?

We offer custom discounts for larger orders. Please get in touch with us for a quote.

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The Social Media Customer Service program is designed by call center experts to provide a practical and engaging learning experience. Start today.