Implementing a Customer Analytics Program
Insights into customer interactions can drive significant improvements in agent productivity, and the effectiveness of your Quality Program.
Customer service bottlenecks need to be conveyed clearly, shared widely, and acted upon quickly.What’s more, analytics can focus coaching to where it’s required most.
On completion of this course, students will learn to:
The Quality Assurance program is designed by call center experts to provide a practical and engaging learning experience. Start today.