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Program: Quality Assurance

It’s not uncommon for customers to question the purpose of that generic, “Your call may be recorded for quality and training purposes” phrase when they call your center. We understand that consistent training efforts and constructive coaching sessions are key components to ensuring the first class experience expected on every customer interaction.

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Certificate on Completion 6 courses 35 modules 5 hrs 38 mins

Quality Assurance includes the following courses: