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Program: Quality Assurance

It’s not uncommon for customers to question the purpose of that generic, “Your call may be recorded for quality and training purposes” phrase when they call your center. We understand that consistent training efforts and constructive coaching sessions are key components to ensuring the first class experience expected on every customer interaction.

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Certification 6 courses 35 modules 6 hrs 54 mins

Quality Assurance includes the following courses:

Mastery Certification: Quality Assurance

After finishing the courses of the program, participants are eligible to take the mastery certification exam. A designation of Mastery Certification from The Call Center School validates and recognizes the learning achievements gained through the program.

Participants who successfully pass the mastery certification can download their certificate and share it directly via social media.

30 questions 30 mins

Mastery Certification: Quality Assurance

The Quality Assurance program is designed by call center experts to provide a practical and engaging learning experience. Start today.