Dealing with an angry, aggressive customer can be a daunting experience for any agent. The Handling Hostility course focuses on the angry customer and key reasons for their frustration. Agents will benefit from an interactive e-learning experience that develops the essential skills required to handle hostile and personally abusive callers efficiently.
Agents will learn to:
The Managing Challenging Callers program is designed by call center experts to provide a practical and engaging learning experience. Start today.