In this module, we'll test your knowledge of the key learning points from the course. To score a passing percentage of 80%, you must answer 16 of a possible 20 questions correctly.
Dealing with an angry, aggressive customer can be a daunting experience for any agent. The Handling Hostility course focuses on the angry customer and key reasons for their frustration. Agents will benefit from an interactive e-learning experience that develops the essential skills required to handle hostile and personally abusive callers efficiently.
Agents will learn to:
In this module, we'll test your knowledge of the key learning points from the course. To pass, you must answer at least 80% of the questions correctly.
After finishing the courses of the program, participants are eligible to take the mastery certification exam. A designation of Mastery Certification from The Call Center School validates and recognizes the learning achievements gained through the program.Participants who successfully pass the mastery certification can download their certificate and share it directly via social media.
We offer bulk discounts for orders containing 5 or more seats for a program or bundle. Check our pricing options for Managing Challenging Callers below. If you apply for bulk pricing, please contact us to place your order.
We offer custom discounts for larger orders. Please get in touch with us for a quote.Request a Quote
The Managing Challenging Callers program is designed by call center experts to provide a practical and engaging learning experience. Start today.