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Program: Managing Challenging Callers

They can be the stuff of nightmares, but challenging callers are a reality for many frontline agents. From the shy and confused, to the impatient and angry, callers come in many different forms. The ability to manage a challenging call with calm and confidence is a skill that every agent must possess.

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Certification 2 courses 1 h 33 min

Managing Challenging Callers includes the following courses:

Mastery Certification: Managing Challenging Callers

After finishing the courses of the program, participants are eligible to take the mastery certification exam. A designation of Mastery Certification from The Call Center School validates and recognizes the learning achievements gained through the program.

Participants who successfully pass the mastery certification can download their certificate and share it directly via social media.

10 questions 10 min

Mastery Certification: Managing Challenging Callers

The Managing Challenging Callers program is designed by call center experts to provide a practical and engaging learning experience. Start today.