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Program: Introduction to WFM

This program is aimed at aspiring planners and anyone with an interest in the workings of WFM in contact centers. Participants get an overview of the challenges and basic process steps of workforce management in a contact center. In addition, this program will teach communication skills for workforce managers to improve their internal relations.

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Certification 2 courses 2 h 17 min

Introduction to WFM includes the following courses:

Mastery Certification: Introduction to WFM

After finishing the courses of the program, participants are eligible to take the mastery certification exam. A designation of Mastery Certification from The Call Center School validates and recognizes the learning achievements gained through the program.

Participants who successfully pass the mastery certification can download their certificate and share it directly via social media.

23 questions 23 min

Mastery Certification: Introduction to WFM

The Introduction to WFM program is designed by call center experts to provide a practical and engaging learning experience. Start today.