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Program: Introduction to Workforce Management

This program is aimed at aspiring workforce management team members and anyone interested in the process of workforce management in contact centers. Participants receive an overview of the challenges and process steps of workforce management and how workforce management teams are organized in contact centers.

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Certification 1 course 1 h 16 min

Introduction to Workforce Management includes the following courses:

Mastery Certification: Introduction to Workforce Management

After finishing the courses of the program, participants are eligible to take the mastery certification exam. A designation of Mastery Certification from The Call Center School validates and recognizes the learning achievements gained through the program.

Participants who successfully pass the mastery certification can download their certificate and share it directly via social media.

29 questions 29 min

Mastery Certification: Introduction to Workforce Management

The Introduction to Workforce Management program is designed by call center experts to provide a practical and engaging learning experience. Start today.