Contact Center Basics
Contact Center Basics

Contact Center Basics

The Power of One
The Power of One

The Power of One

First Class Phone Skills
First Class Phone Skills

First Class Phone Skills

Managing Challenging Callers
Managing Challenging Callers

Managing Challenging Callers

Live Chat Essentials
Live Chat Essentials

Live Chat Essentials

Email Essentials
Email Essentials

Email Essentials

Contact Center Basics
The Power of One
First Class Phone Skills
Managing Challenging Callers
Live Chat Essentials
Email Essentials
Social Media Customer Service
Successful Sales

Full-Stack Agent Training

  • Become an all-round agent that's ready for every challenge
  • Contains proven techniques and industry best practices
  • Created by a team of industry veterans and e-learning professionals

Description

Our most comprehensive e-learning compilation designed specifically for agents. This bundle contains every training course The Call Center School offers for agents, preparing them for a broad range of channels for both inbound and outbound centers. It covers everything from the basics of working in a contact center, to handling difficult calls, to interacting with clients on digital platforms and beyond.

Who should take this?

  • Agents that want to master all facets of customer contact
  • Supervisors that manage teams who support diverse call types and contact channels

Format

Self-paced e-learning containing an engaging mix of video, narratives, scenarios, and self-assessments.

Time to complete

  • For each included program, learners have 6 months from starting the program
  • Average time investment: 17 h
  • The program's content will remain available for the 6 months, even after completion

Included Programs

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Pricing options for Full-Stack Agent Training

We offer bulk discounts for orders containing 5 or more seats for a program or bundle. Check our pricing options for Full-Stack Agent Training below. If you apply for bulk pricing, please contact us to place your order.

1 - 4
$239.00 per seat
 
5 - 14
$203.15 per seat
15% off
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15 - 29
$167.30 per seat
30% off
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30 - 59
$143.40 per seat
40% off
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60 - 99
$119.50 per seat
50% off
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Ordering for 100 or more learners?

We offer custom discounts for larger orders. Please get in touch with us for a quote.

Request a Quote

The Full-Stack Agent Training bundle is carefully selected and designed by call center experts to provide a practical and engaging learning experience. Start today.