Contact Center Basics
Contact Center Basics

Contact Center Basics

The Power of One
The Power of One

The Power of One

First Class Phone Skills
First Class Phone Skills

First Class Phone Skills

Managing Challenging Callers
Managing Challenging Callers

Managing Challenging Callers

Contact Center Basics
The Power of One
First Class Phone Skills
Managing Challenging Callers

Frontline Fundamentals

  • The ideal bundle for onboarding newly hired telephone agents
  • Contains proven techniques and industry best practices
  • Created by a team of industry veterans and e-learning professionals

Description

A newly hired telephone agent has a lot to learn in his or her first weeks on the job. A good onboarding program can significantly increase employee engagement and the retention of employees. The Frontline Fundamentals bundle is ideal for onboarding purposes. It teaches the inner workings of a contact center, what the impact of an individual employee is, how to delivery high-quality service over the phone, and how to care for your voice.

Who should take this?

  • Newly hired telephone agents
  • Telephone agents that lack the fundamental skills to do their job

Format

Self-paced e-learning containing an engaging mix of video, narratives, scenarios, and self-assessments.

Time to complete

  • For each included program, learners have 6 months from starting the program
  • Average time investment: 8 h
  • The program's content will remain available for the 6 months, even after completion

Pricing options for Frontline Fundamentals

We offer bulk discounts for orders containing 5 or more seats for a program or bundle. Check our pricing options for Frontline Fundamentals below. If you apply for bulk pricing, please contact us to place your order.

1 - 4
$109.00 per seat
 
5 - 14
$92.65 per seat
15% off
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15 - 29
$76.30 per seat
30% off
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30 - 59
$65.40 per seat
40% off
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60 - 99
$54.50 per seat
50% off
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Ordering for 100 or more learners?

We offer custom discounts for larger orders. Please get in touch with us for a quote.

Request a Quote

The Frontline Fundamentals bundle is carefully selected and designed by call center experts to provide a practical and engaging learning experience. Start today.