If used properly, the voice can support and enhance your verbal message. However, sometimes distracting vocal mannerisms can creep into the speech, negatively impacting the professional image.
This course will help agents become aware of the most common speaking distractions and give specific tips and techniques for improvement so they can communicate with confidence. It outlines the seven vocal elements and how you can improve each one so your voice becomes a finely tuned instrument for telephone communications.
Agents will learn to:
The First Class Phone Skills program is designed by call center experts to provide a practical and engaging learning experience. Start today.