Program: First Class Phone Skills

For many organizations, the call center is the primary means of communications with customers, so it’s important that we make each conversation count. From the opening of a customer call to its transfer or close, what agents say and how they say it will have a lasting effect on both customer satisfaction and company success.


Certification 3 courses 3 h 50 min

First Class Phone Skills includes the following courses:

The First Class Phone Skills program is designed by call center experts to provide a practical and engaging learning experience. Start today.