Program: First Class Phone Skills
For many organizations, the call center is the primary means of communications with customers, so it’s important that we make each conversation count. From the opening of a customer call to its transfer or close, what agents say and how they say it will have a lasting effect on both customer satisfaction and company success.
First Class Phone Skills includes the following courses:
1. Navigating a Customer Call
Make every customer call count!
This interactive e-learning course provides best practice examples for all phases of a customer call, including opening, closing, and hold/transfer techniques. Learn what to say and not to say to ensure proper etiquette and a positive outcome on every call.
3. Vocal Makeover
Proven Techniques for a Winning Voice
This e-learning course will help agents fine-tune their vocal techniques to become better telephone communicators. Learn how to get rid of distracting voice mannerisms and identify the seven vocal characteristics and how to improve each one for a better telephone voice.
Mastery Certification: First Class Phone Skills
After finishing the courses of the program, participants are eligible to take the mastery certification exam. A designation of Mastery Certification from The Call Center School validates and recognizes the learning achievements gained through the program.Participants who successfully pass the mastery certification can download their certificate and share it directly via social media.
The First Class Phone Skills program is designed by call center experts to provide a practical and engaging learning experience. Start today.