This Email Essentials course focuses on how to streamline your contact center’s email communications with well written and properly structured emails. This course will cover important topics such as using the right punctuation and best practices for structuring emails.

This Email Essentials course focuses on how to streamline your contact center’s email communications with well written... Read more

email_essentials.png

1 course 1 h 16 min

The following courses are included:

  1. 1. Email Essentials

1. Email Essentials

A Frontline Guide for Writing Effective Emails

A well written and properly structured email provides an effective means of communication between contact center agents and customers. However some agents can find it more difficult to fully understand a customer’s request in an email, or to express themselves in an easy to understand manner. When we lose access to vocal tone and body language, the words we choose can be more easily misinterpreted.

This Email Essentials course focuses on how to avoid common customer complaints about emails, and on how to present accurate information in an easy to read manner.

At the end of this course, agents will be able to:

  • Apply best practices for email etiquette.
  • Use punctuation appropriately.
  • Choose the right wording.
  • Structure an email for ease of reading.
1. Email Essentials
  • 7 modules
  • 76 min

The Email Essentials program is designed by call center experts to provide a practical and engaging learning experience. Start today.