A well written and properly structured email provides an effective means of communication between contact center agents and customers. However some agents can find it more difficult to fully understand a customer’s request in an email, or to express themselves in an easy to understand manner. When we lose access to vocal tone and body language, the words we choose can be more easily misinterpreted.
This Email Essentials course focuses on how to avoid common customer complaints about emails, and on how to present accurate information in an easy to read manner.
At the end of this course, agents will be able to:
The Email Essentials program is designed by call center experts to provide a practical and engaging learning experience. Start today.