When it comes to meeting and exceeding digital customers’ expectations, agents must master best practices for listening and responding through key social media channels.
Providing customer service through social media provides agents with a prime opportunity to connect with customers. Nevertheless, there’s still a significant gap between what customers expect, and what many brands are actually delivering.
This course equips agents with the essential skills and knowledge required to handle customers effectively online, and explores best practices for ensuring a first-class service experience throughout every interaction.
At the end of this course, agents will be able to:
The Digital Customer Service program is designed by call center experts to provide a practical and engaging learning experience. Start today.