A Frontline Guide for Writing Effective Emails
From understanding common email complaints to using the right punctuation, best practices for structuring emails is key. These fundamental skills will help agents enhance electronic communications with customers.
Platforms such as Facebook and Twitter are becoming increasingly valid and unavoidable channels through which customers expect to solicit and receive customer service. This course introduces social media as a recognized customer service channel, and explores the complete life-cycle of digital agents and customers, respectively.