Program: Digital Customer Service

Today's customers know more and expect more. The ability to provide a professional social customer experience is key for many centers. Equipped with the power of words, agents will learn how to communicate with customers without relying on face-to-face or vocal techniques - to deliver a truly coherent social customer experience.


Certification 3 courses 4 h 3 min

Digital Customer Service includes the following courses:

Mastery Certification: Digital Customer Service

After finishing the courses of the program, participants are eligible to take the mastery certification exam. A designation of Mastery Certification from The Call Center School validates and recognizes the learning achievements gained through the program.

Participants who successfully pass the mastery certification can download their certificate and share it directly via social media.

20 questions 20 min

Mastery Certification: Digital Customer Service

The Digital Customer Service program is designed by call center experts to provide a practical and engaging learning experience. Start today.